DavidM User

Manage and coordinate ~75 concurrent technical projects, delivering on time, within scope and budget across migrations, RMM and security implementations. Serve as primary stakeholder contact and oversee vendor and cross-functional collaboration.

Led design, planning and delivery of a full network refurbishment across an office park, deploying and configuring 65 network devices and 10G UniFi fiber aggregation. Replaced cabling infrastructure with single-mode fiber and CAT7 and implemented VLANs for data, CCTV, access control and guest WiFi.

Provided 2nd/3rd-line support for Microsoft 365 and Entra/Azure services, responded to P1–P3 outages and managed device monitoring and backups across an MSP customer base. Deployed and monitored endpoints and RMM, maintained IT documentation and performed incident response activities.

Managed company and client IT infrastructure and ISP operations across Cape Town, overseeing metro fibre rollouts and FTTH projects of 300+ homes per project. Led data centre and server room design, vendor management, and surveillance operations covering ~3,000 CCTV cameras across 200+ estates.

Founded and operated an IT services business providing contracted IT support to commercial customers across Southern Africa and sold the business in 2018. Delivered end-user support, server and network administration, and bespoke IT services for resorts and software firms.

Managed two Tier III UK data centres and head office IT, overseeing hardware procurement, maintenance, and Ubuntu/OpenStack host deployments. Supported complex customer escalations and provided onsite IT for global events and cloud platform rollouts.

Provided EMEA data centre operations support including server and network installation, configuration, decommissioning and troubleshooting across global facilities. Coordinated cross-region bridge calls to resolve high-priority infrastructure incidents and maintain SLAs.

Led day-to-day data centre maintenance including racking, copper and fiber patching, hardware installation and active equipment troubleshooting. Performed hands-on fault resolution and patch management during the contract engagement.

Supervised structured cabling and onsite support, delivering copper and fibre installations, Fluke testing and comms room builds for major financial and corporate clients. Managed MACs, patching and first- to third-line desktop and network support while leading a small team.

Completed Grade 12 (A Levels) at Intec College.

Certification in Data Center Efficiency focusing on reducing electrical power consumption.

Certification in Data Centre Project Management covering project planning and execution for data centre initiatives.

In-house training on Ubuntu covering desktop, server, cloud, and OpenStack technologies.

Completed UniFi network administration professional training focused on configuration and management of Ubiquiti UniFi systems.