At FirstNet Technology Services (Pty) Ltd, I lead L3 escalations, mitigate events, and maintain infrastructure and networks for internal and customer environments. I also design solutions for customer and internal requirements and present product discoveries and recommendations.
As a Network Engineer at FirstNet Technology Services (Pty) Ltd, I managed backbone and PE/CPE routing and switching, wireless deployments, and Internet Exchange / IP Transit peering. I delivered Voice SBC routing solutions and supported firewall, endpoint security, project deployments, and Microsoft CSP licensing.
I started at FirstNet Technology Services (Pty) Ltd as a First Line Support Engineer after being promoted from Intern. I handled customer-facing service desk issues, hosting and DNS requests, connectivity monitoring, and remote support while building my foundation in ISP operations and networking.
