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FK
Open to opportunities

Faith Karanja

@faithkaranja

Customer-focused service professional skilled in mentoring, administration, and problem resolution.

Kenya
Message

What I'm looking for

I seek a customer-focused role where I can apply mentoring and administrative skills, contribute to team performance, and grow professionally.

I am a dependable customer service and administrative professional with hands-on experience supporting fast-paced, customer-focused teams. I handle account inquiries, billing concerns, and documentation with clarity and professionalism.

As a mentor on the T-Mobile Magenta campaign, I coached new team members, facilitated meetings, tracked performance metrics, and documented progress to support employee growth and productivity improvements.

Earlier, I provided office support including call and email management, filing, scheduling, and supplies coordination. I bring strong teamwork, time management, ethical conduct, and a willingness to learn and adapt quickly.

Experience

Work history, roles, and key accomplishments

CK
Current

Customer Service Agent

CCI Kenya

Dec 2024 - Present (1 year 3 months)

Assists customers with account inquiries, billing and service troubleshooting, maintaining professionalism during high-volume periods and accurately documenting interactions for quality and compliance.

Education

Degrees, certifications, and relevant coursework

TI

Tigoni Institute

Certificate in Pastry, Pastry

2021 - 2021

Completed a Certificate in Pastry program focusing on practical pastry techniques and baking fundamentals from January to June 2021.

KS

Kiangunyi Girls High School

High School Diploma, Secondary Education

2018 - 2021

Completed secondary education at Kiangunyi Girls High School from 2018 to 2021.

Tech stack

Software and tools used professionally

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Faith Karanja - Customer Service Agent - CCI Kenya | Himalayas