Faith Karanja
@faithkaranja
Customer-focused service professional skilled in mentoring, administration, and problem resolution.
KenyaWhat I'm looking for
I am a dependable customer service and administrative professional with hands-on experience supporting fast-paced, customer-focused teams. I handle account inquiries, billing concerns, and documentation with clarity and professionalism.
As a mentor on the T-Mobile Magenta campaign, I coached new team members, facilitated meetings, tracked performance metrics, and documented progress to support employee growth and productivity improvements.
Earlier, I provided office support including call and email management, filing, scheduling, and supplies coordination. I bring strong teamwork, time management, ethical conduct, and a willingness to learn and adapt quickly.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
CCI Kenya
Dec 2024 - Present (1 year 3 months)
Assists customers with account inquiries, billing and service troubleshooting, maintaining professionalism during high-volume periods and accurately documenting interactions for quality and compliance.
Mentor
CCI Kenya
Oct 2025 - Nov 2025 (1 month)
Guided and coached new team members on role responsibilities and productivity, documented progress, and facilitated team meetings to improve collaboration and performance.
Office Assistant
Grid Link Networks
Jan 2024 - Sep 2024 (8 months)
Managed calls, emails, office supplies and filing systems, and assisted with scheduling and travel arrangements to support smooth daily operations.
Education
Degrees, certifications, and relevant coursework
Tigoni Institute
Certificate in Pastry, Pastry
2021 - 2021
Completed a Certificate in Pastry program focusing on practical pastry techniques and baking fundamentals from January to June 2021.
Kiangunyi Girls High School
High School Diploma, Secondary Education
2018 - 2021
Completed secondary education at Kiangunyi Girls High School from 2018 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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