IIIsra Ismail
@israismail
Motivated professional with expertise in customer service and business management.
KenyaWhat I'm looking for
I am a motivated and results-driven professional with a strong background in business management and customer service. Currently, I serve as a Customer Service Officer at Salaam Microfinance Bank of Kenya, where I excel in handling customer inquiries and resolving complaints to ensure client satisfaction. My role involves processing transactions with high accuracy and compliance, assisting in onboarding new clients, and enhancing the overall customer experience through proactive problem-solving.
Previously, I worked as an Internal Administration Assistant at the same bank, where I provided essential administrative support, including data entry and document management. I played a key role in scheduling meetings and managing office correspondence, which contributed to the smooth operation of our team. My efforts in organizing financial records and reports significantly improved workflow efficiency, showcasing my ability to implement effective systems that benefit the organization.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Salaam Microfinance Bank of Kenya
Mar 2024 - Present (1 year 4 months)
Handled customer inquiries, resolved complaints, and ensured client satisfaction. Processed transactions efficiently while maintaining high accuracy and compliance with banking regulations.
Customer Service Officer
Salaam Microfinance Bank of Kenya
Mar 2024 - Present (1 year 4 months)
Handled customer inquiries, resolved complaints, and ensured client satisfaction. Processed transactions efficiently while maintaining high accuracy and compliance with banking regulations.
Internal Administration Assistant
Salaam Microfinance Bank of Kenya
Sep 2023 - Mar 2024 (6 months)
Provided administrative support, including data entry, document management, and internal coordination. Improved workflow efficiency by implementing better record-keeping and tracking systems.
Internal Administration Assistant
Salaam Microfinance Bank of Kenya
Sep 2023 - Mar 2024 (6 months)
Provided administrative support, including data entry, document management, and internal coordination. Improved workflow efficiency by implementing better record-keeping and tracking systems.
Education
Degrees, certifications, and relevant coursework
Mount Kenya University
Diploma, Business Management
Pursuing a diploma in Business Management, focusing on core business principles and practices. Developing skills in administrative support, customer relations, and problem-solving.
Mount Kenya University
Diploma, Business Management
Pursued a diploma in Business Management, gaining foundational knowledge in business operations, administration, and customer relations. Developed skills essential for effective organizational support and client interaction.
Ngara Girls High School
Kenya Certificate of Secondary Education (KCSE), General Studies
Completed secondary education, achieving the Kenya Certificate of Secondary Education. Gained foundational knowledge across various subjects.
Unknown
Certificate, Computer Studies
Completed a Certificate in Computer Studies, gaining proficiency in essential computer applications and data entry. Developed skills in using MS Office and other relevant software.
Ngara Girls High School
Kenya Certificate of Secondary Education (KCSE), General Studies
Completed secondary education, achieving the Kenya Certificate of Secondary Education (KCSE). Acquired a broad academic foundation and developed essential study and analytical skills.
Unknown
Certificate, Computer Studies
Completed a Certificate in Computer Studies, gaining proficiency in essential computer applications and data management. Developed skills in using MS Office and other relevant software for administrative tasks.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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