Joyce Murugi

I am a highly organized and dependable professional with over a year of experience in customer service, particularly in the banking sector. My role as a Customer Service Advisor at ABSA Bank Kenya allowed me to develop exceptional interpersonal and communication skills, which I utilized to build and maintain positive relationships with customers. I take pride in my ability to facilitate growth within the organization by aligning objectives with mission-critical results.

During my tenure at ABSA, I successfully registered customers for internet and mobile banking, significantly improving their transaction experience. My efforts in branding and customer service were recognized by management, and I received appreciation from customers for my warm personality and dedication to service. I am now seeking a position in a collaborative environment where I can leverage my skills and contribute to the success of the team while furthering my professional development.