ADAsha Darshini
@ashadarshini
Dedicated customer service professional with a passion for excellence.
MalaysiaWhat I'm looking for
I am a knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. My journey has been marked by a solid commitment to maintaining customer satisfaction and contributing to company success. I specialize in quality, speed, and process optimization, ensuring that every interaction is handled with professionalism and efficiency.
Currently, I work as a Customer Service Representative for HSBC, where I handle inbound calls and assist Australian banking customers with their needs. My previous role as a Call Center Agent at Transcosmos Malaysia allowed me to develop my skills in managing customer inquiries across multiple channels. My internship as a Junior Graphic Designer and Sales Marketing has also equipped me with creative skills that complement my customer service expertise.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
HSBC
Jan 2025 - Present (5 months)
Handled inbound calls, providing excellent customer service to Australian banking customers. Assisted customers with account maintenance requests, ensuring accuracy and compliance with banking policies. Addressed customer inquiries regarding online banking and home loan services, offering effective solutions.
Call Center Agent / CCS Customer Service
Transcosmos Malaysia Snd.Bhd.
Apr 2023 - Dec 2024 (1 year 8 months)
Handled customer inquiries from multiple channels including call, chat, and email. Resolved problems, improved operations, and provided exceptional service. Maintained in-depth understanding of product and service information to offer knowledgeable responses.
Junior Graphic Designer & Sales Marketing
Rustom Bashe Technical Services
Oct 2021 - Jan 2022 (3 months)
Designed impactful marketing materials, including logos, certificates, and branded assets. Created and managed engaging social media content to boost brand awareness. Developed promotional videos, handling scriptwriting, editing, and templates.
Education
Degrees, certifications, and relevant coursework
Epitome College
Diploma, Media Technology
Grade: 3.46
Completed a Diploma in Media Technology. Achieved a GPA of 3.46.
SMK Kajang Utama
Sijil Pelajaran Malaysia, General Studies
Grade: 6A's
Obtained Sijil Pelajaran Malaysia (SPM) with 6A's.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Job categories
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