Baldave Dhillon

Responsible for online banking registration, credit card inquiries, and fraud case management. Ensured customer account protection by reviewing suspicious activities and reversing transactions. Managed service requests and followed up with customers through emails and calls.

Provided technical support for Xiaomi products across multiple countries. Handled inbound chats and emails, resolved complex issues, and trained other agents to improve performance.

Managed customer inquiries for Astro and Maxis Fibre projects through chats and calls. Resolved technical issues related to internet and devices, ensuring timely ticket resolution.

Served as a Customer Specialist for Binance, assisting users with crypto transactions and account management through chat support. Collaborated with technical teams to resolve user issues.

Tracked outstanding debts for clients, negotiated payment plans, and addressed customer inquiries regarding debts. Identified system gaps and recommended solutions.

Provided support for fiber optics customers, troubleshooting issues via calls and escalating unresolved cases to higher support levels.

Advised customers for Lazada, resolving queries through various communication channels. Managed order issues and collaborated with other departments for timely resolutions.

Provided IT support for Celcom, addressing client issues through calls and emails. Managed customer data and escalated incidents as necessary.

Managed customer data and provided solutions for technical queries related to Starhub. Responsible for reporting and case management.

Collaborated in a team to design websites and create content for various clients, enhancing digital presence.

Grade: Second Class Honours (Division Two)

Studied Information Systems with a focus on Database Management Systems, Data Mining, and Business Intelligence. Achieved Second Class Honours (Division Two).

Grade: 70%

Completed Foundation in Arts, achieving a score of 70%.