AM
Open to opportunities

Arzoo Mulla

@arzoomulla

Customer support executive passionate about enhancing customer experiences.

India
Message

What I'm looking for

I seek a challenging role in a supportive environment that fosters growth.

I am a dedicated customer support executive with a strong background in counseling and customer service. My journey began with a year of experience at Madiwale Infotech Pvt Ltd, where I honed my skills in managing both back and front office operations. Currently, I am employed at Anthropic Technology LLP, where I handle customer requests and strive to deliver first-time resolution services.

My role involves providing accurate and timely information to customers, ensuring their inquiries are fully investigated and resolved efficiently. I take pride in my ability to communicate effectively and work collaboratively with various teams to enhance the overall customer experience. I believe in continuous learning and am always eager to acquire new skills that contribute to my professional growth and the success of my organization.

Experience

Work history, roles, and key accomplishments

AL
Current

Customer Support Executive

Anthropic Technology LLP

Mar 2022 - Present (3 years 3 months)

Currently serving as a Customer Support Executive, handling customer requests and issues professionally. Focused on delivering first-time resolution and improving customer experience through effective communication and feedback.

ML

Counselor

Madiwale Infotech Pvt Ltd

Jan 2021 - Feb 2022 (1 year 1 month)

Worked as a Counselor in both back and front office roles, providing support and guidance to clients. Developed strong communication and problem-solving skills while addressing customer inquiries and issues.

Education

Degrees, certifications, and relevant coursework

SC

St Xavier's PU College

PUC, Pre-University Education

2015 - 2016

SS

St Mary's High School

SSLC, Secondary Education

2013 - 2014

PC

People Tree Education Society P.U. College

Bachelor of Commerce, Commerce

Tech stack

Software and tools used professionally

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