Arzoo Mulla
@arzoomulla
Customer support executive passionate about enhancing customer experiences.
What I'm looking for
I am a dedicated customer support executive with a strong background in counseling and customer service. My journey began with a year of experience at Madiwale Infotech Pvt Ltd, where I honed my skills in managing both back and front office operations. Currently, I am employed at Anthropic Technology LLP, where I handle customer requests and strive to deliver first-time resolution services.
My role involves providing accurate and timely information to customers, ensuring their inquiries are fully investigated and resolved efficiently. I take pride in my ability to communicate effectively and work collaboratively with various teams to enhance the overall customer experience. I believe in continuous learning and am always eager to acquire new skills that contribute to my professional growth and the success of my organization.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Anthropic Technology LLP
Mar 2022 - Present (3 years 3 months)
Currently serving as a Customer Support Executive, handling customer requests and issues professionally. Focused on delivering first-time resolution and improving customer experience through effective communication and feedback.
Counselor
Madiwale Infotech Pvt Ltd
Jan 2021 - Feb 2022 (1 year 1 month)
Worked as a Counselor in both back and front office roles, providing support and guidance to clients. Developed strong communication and problem-solving skills while addressing customer inquiries and issues.
Education
Degrees, certifications, and relevant coursework
St Xavier's PU College
PUC, Pre-University Education
2015 - 2016
St Mary's High School
SSLC, Secondary Education
2013 - 2014
People Tree Education Society P.U. College
Bachelor of Commerce, Commerce
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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