I am an experienced Customer Support Executive with a proven track record of resolving customer queries and providing exceptional service. In my current role at Niftel Communications Pvt. Ltd., I handle a blended process on triple concurrency, assisting customers with a range of issues including order discrepancies, refund status, and quality concerns. I am skilled in dealing with difficult customers and have a knack for diffusing tense situations.
Prior to my current role, I worked as a Sales Advisor for the Head N Heart process at Niftel Communications. I successfully generated and closed leads, contributing to the team's achievement of targets. Additionally, I have experience as an Administrative Assistant at the Anonymous Hope Foundation, where I managed back office operations, coordinated with volunteers, and handled fund outflows.
