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Love Sagar

@lovesagar

Global ops & client success leader | 14+ yrs driving scalable solutions, team growth & business impact across US, EU & APAC.

India

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What I'm looking for

Seeking senior leadership roles in Operations, Project Management, Customer Success, or Sales Strategy where I can drive scalability, team performance, and client impact. Open to global opportunities (US, EU, UAE, Australia) with remote/hybrid flexibility.

💡 I design practical, scalable solutions that simplify work, enhance team performance, and deliver lasting value to organizations and their clients.

With 14+ years of global experience, I’ve led operations, client success, and project delivery across high-impact roles — managing large global teams, high-value client accounts, and complex initiatives across the US, Canada, UK, Europe, and APAC — driving transformation in fast-paced environments while focusing on performance, communication, and engagement.

My work sits at the crossroads of strategy, execution, and people leadership. I bring structure to chaos, drive alignment across stakeholders, and use data to inform every decision.

🔹 Core strengths include:
• Project & Operations Management – Delivering outcomes through cross-functional collaboration, stakeholder alignment, and disciplined execution.
• People Leadership – Coaching diverse, high-performing cross-cultural teams (50+), fostering engagement, accountability, and growth.
• Global Account & Client Success Management – Managing enterprise clients across regions with a focus on trust, retention, and impact.
• Process & Data Optimization – Streamlining workflows, using Excel (or Google Suite) and analytics to improve reporting, automation, and decision-making.
• Change Management – Driving adoption of tools, systems, and ways of working that stick.
• Tech Fluency – Leveraging CRMs, dashboards, and automation tools to monitor performance and power efficiency.

⚙️ Whether scaling operations, solving complex business problems, or mentoring teams—I lead with empathy, clarity, and a commitment to results.

Let’s connect if you’re looking for a proven operator who brings energy, structure, and results to people and processes.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Capgemini

Nov 2021 - Jun 2025 (3 years 7 months)

At Capgemini, I led operations and client success for global accounts, managing delivery, reporting, and stakeholder alignment. Spearheaded the Replicon project, streamlining time-tracking and resource management, improving data accuracy and efficiency across teams. Drove adoption, process improvement, and measurable client impact.

Workforce Management UAT Replicon Process Automation Compliance SOPs Data Reporting Training Project Management Operations Management

Senior Consultant

US Market Research Companies

Apr 2020 - Nov 2021 (1 year 7 months)

Provided consulting on quality management, schedule management, and data analysis to US market research firms, developing automated QA processes and remote evaluation strategies to improve evaluation consistency.

Quality Assurance Scheduling Data Analysis Automation)Client Management Automation

Senior Manager, Customer Experience

Apertum Online Pvt Ltd

Mar 2021 - May 2021 (2 months)

Defined and led CX strategy across 5 African countries and for European expansion, managing 150+ staff and launching KPI-based training, hiring programs, and social media support to improve customer satisfaction.

Customer Experience CX Team Management KPIs Onboarding Social Media Support Training Process Improvement

Key Accounts Manager

Bare International

Nov 2016 - Apr 2020 (3 years 5 months)

At Bare International, I managed key global accounts, ensuring client satisfaction, retention, and timely delivery of insights. Oversaw large-scale market research projects, enforcing data quality standards and accuracy. Streamlined reporting, improved survey processes, and collaborated with cross-regional teams to deliver consistent value to enterprise clients.

Account Management P&L management Data Analysis Revenue Assurance Invoicing Quality Control Automation Customer Success

Assistant Manager, Client Servicing

Crimson Interactive Pvt Ltd

Nov 2014 - Jan 2016 (1 year 2 months)

Managed a 15+ multicultural team supporting global clients, achieving >98% inquiry conversion and >95% first-hour response SLA while building SOPs, audits, and dashboards for leadership visibility.

Client Servicing SOP Development Team Management SLA Management Training Dashboarding

Team Leader

Sitel

Mar 2013 - Nov 2014 (1 year 8 months)

Led a 20+ member team supporting Dell to top awards in attendance, CSAT, resolution, and sales by implementing retention and upskilling programs that improved team performance.

Team Leadership Coaching CSAT Performance Management Quality Assurance Retention Dashboarding

Team Manager

Stream Global Services

Mar 2010 - Mar 2013 (3 years)

Managed a 25+ member team to deliver high customer satisfaction and rapid issue resolution, consistently achieving targets for productivity and attrition and automating CSAT updates for 250+ staff.

Team Management CSAT Reporting Recruitment Training Process Automation Dashboarding