Neha Jena
@nehajena
Dynamic Team Leader with expertise in cross-functional team management.
IndiaWhat I'm looking for
I am a results-driven professional with extensive experience in leading cross-functional teams to achieve operational excellence and drive business growth. My expertise lies in managing teams across Customer Success, Project Management, and Sales Support, ensuring alignment with organizational objectives and delivering exceptional client satisfaction.
In my current role at Ideas to Impact, I effectively manage over 38 team members, defining and monitoring KPIs to ensure alignment with client goals. I have successfully led multiple projects within timelines and budgets, utilizing MIS tools for data-driven insights. My ability to foster collaboration and accountability has consistently delivered outstanding results for clients.
Previously, I worked as a Customer Success Executive at Tata Communications, where I developed project plans, managed client relationships, and drove process automation. My experience also includes roles at VMO and Allstate, where I handled complex projects, managed vendor relationships, and improved operational workflows. I hold a Master of Commerce degree and certifications in advanced tools like Salesforce and SAP Fieldglass.
Experience
Work history, roles, and key accomplishments
Team Leader
Ideas to Impact
Oct 2023 - Present (1 year 7 months)
Dynamic Team Leader managing cross-functional teams to drive client-specific objectives and ensure operational excellence. Responsible for defining KPIs, fostering collaboration, and delivering exceptional client satisfaction through effective project management and strategic decision-making.
Analyst
BP - Coforge
Jun 2023 - Aug 2023 (2 months)
Oversaw working capital management and managed strategic relationships with IT and consulting vendors. Coordinated with global stakeholders and led demand management and financial transactions involving third-party contractors.
Customer Success Executive
Tata Communications
Dec 2022 - Jun 2023 (6 months)
Responsible for drafting implementation plans, coordinating with clients, and ensuring project delivery. Provided testing support, managed project scope changes, and drove process automation while enhancing client satisfaction and loyalty.
Operation Analyst
Allstate
Jun 2021 - Dec 2021 (6 months)
Handled data analysis and documentation for customer information updates. Automated reporting and analytics to improve operational efficiency and contributed to a positive working environment.
Education
Degrees, certifications, and relevant coursework
SCSymbiosis College of Arts and Commerce
Master of Commerce, Commerce
2020 - 2022
Completed a Master of Commerce focusing on advanced concepts in commerce and business management, enhancing analytical and strategic decision-making skills.
SCSymbiosis College of Arts and Commerce
Bachelor of Commerce, Commerce
2017 - 2020
Earned a Bachelor of Commerce with a focus on foundational business principles, financial accounting, and economic theory.
Kendriya Vidyalaya AFS No. 2
Class XII, Commerce
2015 - 2017
Completed Class XII with a focus on Commerce, developing a strong foundation in business studies and economics.
Kendriya Vidyalaya Army Area
Class X, General Education
2013 - 2015
Completed Class X with a comprehensive education in various subjects, laying the groundwork for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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