Balbir SinghBS
Open to opportunities

Balbir Singh

@balbirsingh

Proactive Customer Experience Professional with 16 years of expertise.

India

What I'm looking for

I am looking for a role that values innovation, team collaboration, and customer-centric strategies.

I am a proactive and meticulous Customer Experience Professional with over sixteen years of experience in managing large teams and optimizing operations. My journey has been marked by a commitment to enhancing customer interactions and driving performance improvements across various sectors, including e-commerce, telecommunications, and banking.

Throughout my career, I have successfully led teams of over 1,500 members, focusing on operational excellence and compliance management. My expertise in escalation automation and AI-driven insights has allowed me to implement innovative solutions that significantly enhance customer satisfaction and reduce revenue leakage. I take pride in my ability to foster strong relationships with clients and stakeholders, ensuring that organizational goals are met while delivering exceptional service.

As a leader, I am dedicated to nurturing talent and driving team performance through effective training and development programs. I have consistently achieved high feedback closure rates and have been recognized for my contributions to process improvements and operational efficiency. My goal is to leverage my extensive experience to continue making a positive impact in the customer experience domain.

Experience

Work history, roles, and key accomplishments

IL

Senior Manager (Operations, Training, and Quality)

IENERGIZER IT Services Pvt Ltd

Jul 2024 - Jul 2024 (0 months)

Managed a workforce of 700+ for e-commerce customer service, overseeing operations, training, and quality assurance. Implemented onboarding processes and designed performance tracking systems to enhance operational efficiency and compliance.

Education

Degrees, certifications, and relevant coursework

YC

Yeshwant Rao Chavan College

Bachelor of Commerce, Commerce

2009 - 2012

Completed a Bachelor of Commerce degree, focusing on various aspects of commerce and business management.

MB

Maharashtra State Board

Higher Secondary Certificate, General Studies

2000 - 2002

Completed Higher Secondary Certificate (HSC) with a focus on general studies as per the Maharashtra State Board curriculum.

MB

Maharashtra State Board

Secondary School Certificate, General Studies

1998 - 2000

Completed Secondary School Certificate (SSC) as part of the Maharashtra State Board education system.

Tech stack

Software and tools used professionally

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Balbir Singh - Senior Manager (Operations, Training, and Quality) - IENERGIZER IT Services Pvt Ltd | Himalayas