SAP Success

Collaborated with business stakeholders to understand requirements and design solutions within the SuccessFactors system. Configured and managed Time Off system settings, including leave types, accrual rules, and approval workflows.

Delivered support services by performing root cause analysis, troubleshooting, and resolving support incidents. Maintained and monitored backend provision jobs related to Employee Central and configured Role-Based Permissions (RBP).

Managed daily ATS operations tasks, including security and incident management, and application updates. Supported Hire Integration projects through testing and process verification.

Provided support in SAP personnel administration and organizational management, including setting up info groups and maintaining organizational structures. Supported payroll activities, identified master data issues, and resolved errors.

Planned and implemented various employee engagement activities and processed all new hire, benefits, leave, termination, and payroll paperwork. Rectified haphazard payroll processes by instituting appropriate compensation breakup and formula-based payroll sheets.

Handled the complete recruitment life cycle, including sourcing, screening, evaluating, and salary negotiations. Maintained attendance and leave records, and processed salary and full and final settlements.

Managed the complete recruitment life cycle, from sourcing to salary negotiations. Conducted HR interviews and scheduled client interviews, capturing feedback.

Handled customer calls regarding various bank products and services, maintaining good service levels. Cross-sold bank products via calls, managing 80-100 calls daily.

Provided customer support over the phone and face-to-face, assisting with credit card payment queries. Offered information and solutions related to customer inquiries.

Completed a Master of Business Administration program. The curriculum focused on developing comprehensive business acumen and leadership skills.