At Infosys BPM, I've led global SAP HCM production support and an 18-member functional team, improving backlog incident SLA compliance from 50% to 80% and reducing negative user feedback from 30% to 2%.
I configure SAP HCM PA/OM and India Payroll, including custom wage types, Dynamic Actions, personnel areas, and personnel subareas. I've also automated job role and org unit provisioning and SQL data synchronization, reducing manual administration turnaround time by 40% while maintaining master-data alignment.
I've strengthened SAP security, ChaRM release governance, incident lifecycle management, and executive platform-health reporting. My earlier Infosys BPM experience in HR service delivery and US mortgage operations built my foundation in workforce operations, compliance, and data auditing.
