Looking for a job

Arshi Rafique

@arshirafique

Message

I deliver customer support and high-volume fulfillment operations with accuracy and care.

United States

Message

What I'm looking for

I'm looking for a customer support or operations role where I can resolve customer issues, coordinate fast-paced workflows, maintain quality, and apply my service leadership and growing IT and cybersecurity knowledge.

I'm currently processing and fulfilling customer orders at Amazon, where I inspect shipments, correct quality issues, and support on-time delivery in a high-volume distribution environment.

Across retail, franchise management, and administrative services, I've resolved customer concerns, managed inventory and teams, and strengthened client relationships. At Beaconhouse School System, I served as a key contact for families while supervising, mentoring, and supporting staff development.

I've also led sales and marketing teams, owned franchise operations, and built customer-focused growth strategies. I complement my service and operations background with Microsoft 365, cybersecurity, Linux, SQL, and Python automation training.

Experience

Work history, roles, and key accomplishments

Current

L1 Service Desk Analyst

Current

SHI International Corp

Sep 2025 - Present (1 year 1 month)

Owns a full caseload of Microsoft 365 support tickets end to end for enterprise clients, troubleshooting identity, access, and collaboration issues. Escalates complex cases to Tier 2/3 and Microsoft support with clear repro steps and findings.

Microsoft 365 MFA Conditional Access Entra ID SharePoint One Drive Exchange Online Outlook Teams Intune Microsoft Purview Troubleshooting Client Communication SLA Management

Current

Fulfillment Associate

Current

Amazon

Jun 2023 - Present (3 years 4 months)

Process and fulfil customer orders accurately in a high-volume, fast-paced distribution center, consistently meeting productivity and quality targets. Inspect incoming and outgoing shipments for accuracy and condition, identifying and correcting quality issues before dispatch.

Order Fulfilment Inventory Management Quality Control Forklift operation Teamwork Pallet Jack Productivity Safety

Administrative Secretary

Beaconhouse School System

Oct 2018 - Apr 2022 (3 years 6 months)

Served as primary point of contact between families and school staff, resolving inquiries and concerns to maintain strong satisfaction. Coordinated professional development sessions for teaching staff and advised prospective families on programs and offerings.

Customer Service Communication Skills Event Coordination Staff Supervision Mentorship Coordination Training Enrollment Support

Senior Marketing Manager

Infotainment World Pvt Ltd

Oct 2017 - Dec 2017 (2 months)

Directed search engine marketing, product listing, and affiliate campaigns to grow customer reach and conversion. Identified underserved markets and built targeted strategies to capture new business.

Search Engine Marketing Affiliate Marketing Market Research Brand Messaging Data Analysis Product Listing Campaign Management

Regional Manager, Sales & Marketing

AssetLink Asia

Jul 2012 - Feb 2017 (4 years 7 months)

Led a regional team to meet and exceed customer service and revenue objectives across assigned territory. Built and maintained long-term client relationships, strengthening retention and satisfaction.

Sales Strategy Team Leadership Customer Relationship Management Forecasting Reporting Sales Management Marketing performance reporting Strategic Planning

Franchise Owner

ZONG China Mobile

Jul 2010 - May 2012 (1 year 10 months)

Owned full operational responsibility for a retail franchise, including staffing, inventory, payroll, and customer service. Recruited and led a leadership team responsible for daily operations and customer experience.

Franchise Operations Staff Management Inventory Management Payroll Compliance Franchise Management Staffing Customer Service Social Media Marketing Documentation

Retail Assistant Manager

Telenor Pakistan (Pvt) Ltd

Mar 2005 - Apr 2010 (5 years 1 month)

Delivered front-line customer service, resolving complaints and inquiries to maintain satisfaction. Recruited, trained, and scheduled retail staff to maintain optimal floor coverage.

Customer Service Corporate Trainer Scheduling Sales Leadership Complaint Resolution Staff Recruitment Training Relationship Building

Customer Service Executive

Global Infotech

Jan 1999 - Feb 2000 (1 year 1 month)

Handled inbound customer inquiries via phone, email, and chat, providing accurate product and policy information. Escalated high-priority issues to supervisors promptly to prevent revenue loss and cancellations.