Heather Guglielmi
@heatherguglielmi
Ambitious professional skilled in order fulfillment and sales support.
What I'm looking for
I am an ambitious and hardworking individual with a proven track record in order fulfillment and sales support. My dedication to improving processes and workflows in corporate settings has consistently helped me exceed company objectives and goals. I pride myself on being a team player, skilled in managing large national and international sales accounts while providing exceptional support to sales personnel.
Throughout my career, I have held various roles that have honed my skills in order management, professional communications, and customer service. As a Retail Operations Coordinator, I successfully managed order processing and account maintenance for high-volume retailers, ensuring timely deliveries and effective communication between sales and distribution departments. My experience includes training new hires and creating detailed reports to track open orders, demonstrating my ability to multitask and maintain meticulous records.
My background in sales support has equipped me with the skills necessary to analyze stock usage and availability, as well as to resolve errors efficiently. I am proficient in various software applications, including Microsoft Office, Google applications, and industry-specific ERP systems. I am eager to bring my expertise to a new role where I can continue to drive success and contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Retail Operations Coordinator
RESIDENT
Apr 2021 - Sep 2023 (2 years 5 months)
Responsible for order processing and account maintenance for high volume retailers, providing support to customer service and sales teams. Coordinated deliveries and managed buyer purchase orders to ensure timely fulfillment.
Sales Support/Order Entry Specialist
HADDAD BRANDS
Apr 2015 - Apr 2021 (6 years)
Maintained multiple athletic brand accounts while supporting the sales team. Managed purchase orders from EDI transmission to completion, ensuring timely delivery and effective communication between departments.
Order Processing/Data Entry Specialist
L’OREAL PARIS
Apr 2013 - Dec 2014 (1 year 8 months)
Supported the Walgreens account with order tracking and reporting, ensuring timely delivery of products across numerous storefronts. Engaged with sales and overseas teams to meet client needs.
Customer Service Specialist
WB MASON
Mar 2009 - Apr 2013 (4 years 1 month)
Cultivated customer relationships and supported sales representatives by processing orders and responding to inquiries. Provided training and mentorship to new hires within the department.
Assistant Visual Manager
HOLLISTER CO./ABERCROMBIE KIDS
Jul 2008 - Jan 2009 (6 months)
Managed a team of employees during store hours, overseeing sales performance and inventory management. Assisted with store setup and employee training.
Education
Degrees, certifications, and relevant coursework
Rider University
Bachelor of Fine Arts, Journalism and Public Relations
Bachelor of Fine Arts in Journalism and Public Relations. Achieved Dean's List status during studies.
Brookdale Community College
Fashion Merchandising
Studied Fashion Merchandising as a major.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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