Oksana Wilson

I am an experienced customer service professional and security site supervisor with a track record of managing small teams, resolving complex customer issues, and maintaining high operational standards. I combine frontline customer-facing expertise with hands-on supervisory experience.

In security operations I supervised officers, enforced protocols, maintained incident records, and monitored surveillance systems to protect people and assets. In customer service roles I handled high call volumes, resolved escalations, and improved processes to boost satisfaction.

My retail and warehouse experience includes order picking, barcode scanning, quality checks, and adherence to safety protocols, supporting accurate and timely fulfillment. I have worked across industries including retail, telecommunications, government, education, and healthcare.

I bring strong communication, organizational, technical troubleshooting, and team-management abilities, and I focus on clear procedures, data-driven improvements, and empathetic customer interactions to drive reliable outcomes.