Open to opportunities

ARPITA BANERJEE

@arpitabanerjee

I lead B2B fintech and banking sales, growing key accounts and merchant portfolios with service-first, data-driven execution.

India

Message

What I'm looking for

I’m looking for a leadership role where I can drive B2B growth in fintech/banking, acquire and scale key accounts, improve retention with customer lifecycle thinking and MIS, mentor teams, and deliver service-first outcomes through strong stakeholder management.

I’m a performance-driven sales leader with 10+ years of experience across fintech, banking, aviation, and corporate travel, specializing in full-cycle B2B growth. I acquire and expand high-value merchant and corporate accounts, strengthen strategic stakeholder relationships, and improve retention through disciplined portfolio and customer lifecycle management.

Across my roles—from merchant services and payment gateways to premium banking and travel operations—I’ve built trusted single-point-of-contact relationships (250–400 HNWI clients and enterprise merchants), driven revenue enhancement via analytics and MIS, and guided teams with an empathetic, service-first approach. I’m especially motivated by payment products, channel expansion, escalation resolution, and turning consultative selling into sustainable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

City Head Manager

Current

Pine Labs Limited

Nov 2025 - Present (8 months)

Drive revenue growth by identifying and acquiring high-value D2C clients for fintech and merchant solutions. Build and execute end-to-end B2B sales strategies, mentor junior sales talent, and coordinate regional operations to improve execution and client satisfaction.

B2B Sales Sales Strategy Prospecting Conversion Account Growth Mentoring Regional Operations CRM Client Communication

Senior Territory Sales Manager

Razorpay

Nov 2024 - Oct 2025 (11 months)

Spearheaded business development for payment gateway solutions and offline payment products (EDC, SD, DQR). Managed merchant portfolios with pre-sales and post-sales support to drive upselling and volume growth while coordinating stakeholders.

Payment Gateways Offline Payment Products EDC Enterprise Consulting Liaison Merchant Portfolio Management Pre Sales Post sales Support Upselling Incremental Volume CRM Base Management Customer Lifecycle Management revenue enhancement

Senior Manager

Axis Bank

Mar 2024 - Sep 2024 (6 months)

Served as a single point of contact for a premium HNWI portfolio (250–400 clients), reviewing needs aligned to risk profiles. Advised clients on bank products, tax/regulatory changes, and wealth-related services.

HNWI Relationship Management Stakeholder Management Portfolio Review

Service Manager - Merchant Service

HDFC Bank

Sep 2021 - Mar 2024 (2 years 6 months)

Managed the full merchant services portfolio for business development and expansion across Bihar, Jharkhand, and the North East regions. Handled merchant lifecycle activities, managed key account merchants/NAMs, and resolved escalated technical and support issues to protect customer satisfaction and retention.

Merchant Services Business Development Regional Expansion Key Account Management Training Internal Teams Product Launches Compliance Escalations Technical Support Customer Satisfaction Retention

Assistant Manager - Sales & Distribution

Air Asia India Ltd.

May 2019 - Aug 2021 (2 years 3 months)

Improved Kolkata station performance by increasing departure revenue and passenger load factor. Expanded retail and corporate channel networks through structured sales planning, led partner promotional activities, and supported route opportunity analysis using MIS and sales analytics.

Aviation Sales Customer Satisfaction Retention Corporate Channel Network Expansion Territory Planning Sales Planning Stakeholder Management Escalation Handling Promotional Activities Sales Analytics Revenue Planning

Assistant Manager - Sales & Distribution

SpiceJet Limited

Mar 2017 - Jan 2019 (1 year 10 months)

Handled sales, marketing, and key account functions across multiple domestic zones and international corridors (including Bangladesh and Bangkok). Signed and serviced corporate clients and maintained travel agent relationships while reviewing key account performance and supporting branding/regional marketing.

Sales Marketing Key Account Management Branding Stakeholder Management

Corporate Travel Advisor

Yatra Online Pvt Ltd.

Dec 2014 - Dec 2016 (2 years)

Managed travel operations and relationship management for corporate clients including PWC, Samsung, Greenply, and ArcelorMittal. Handled support activities such as implant desk operations, SOP adherence, billing submissions, MIS requirements, visa coordination, and payment follow-up, and cross-sold travel products to grow business volume.

Corporate Travel Operations Relationship Management Payment Follow Up Cross Selling Travel Products Leisure Packages Client Servicing