Armeen Hassan
@armeenhassan
Customer-focused professional with over 10 years of experience.
What I'm looking for
I am a customer-focused and goal-oriented professional with over 10 years of experience in fast-paced customer service environments. My expertise lies in addressing customer inquiries, offering solutions, and ensuring satisfaction. I possess excellent communication skills, being fluent in both Bengali and English, which allows me to connect with a diverse clientele effectively.
Throughout my career, I have demonstrated a proven track record of providing exceptional customer support while managing high call volumes. My experience includes roles as a Customer Service Representative, Sales Representative, and Outbound Sales Representative, where I consistently met and exceeded performance targets. I am committed to maintaining a customer-first approach and fostering positive relationships, contributing to overall team success.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Greenshield
Jan 2024 - Present (1 year 5 months)
Delivered exceptional customer support by answering inquiries and providing clear instructions on app navigation and registration. Addressed and resolved customer concerns promptly, ensuring satisfaction with services provided.
Sales Representative
Mastercom
Jan 2023 - Present (2 years 5 months)
Provided comprehensive information on phone plans to customers and upsold additional services based on customer needs. Met and exceeded daily sales targets, contributing to store success and customer retention.
Outbound Sales Representative
Enercare
Aug 2021 - Present (3 years 10 months)
Conducted outbound calls to new and existing customers, promoting maintenance and protection plans. Presented tailored solutions and employed effective objection handling techniques to ensure customer engagement.
Proxy Agent
One Contact Inc
Jun 2020 - Present (5 years)
Contacted over 950 shareholders per month, promoting participation in annual voting events across the US. Delivered persuasive rebuttals and offered incentives to increase shareholder attendance.
Market Research Interviewer
Numeris
Jul 2018 - Present (6 years 11 months)
Conducted cold calls to 100-200 individuals across Canada, gathering data on television and radio usage for market research. Consistently exceeded quotas, completing an average of 5 surveys per day.
Education
Degrees, certifications, and relevant coursework
Centennial College
Diploma, Business-Marketing
Completed a comprehensive diploma program focusing on business and marketing principles. Gained knowledge in areas such as market analysis, consumer behavior, and strategic marketing.
R.H. King Academy
Diploma, Secondary Education
Obtained the Ontario Secondary School Diploma, fulfilling all provincial requirements for high school graduation. Developed foundational academic skills across various subjects.
Corbrook
Certification, First Aid/CPR
Achieved First Aid/CPR C Certification, demonstrating proficiency in emergency medical response techniques. Acquired essential skills for providing immediate care in critical situations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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