Aindrila Bakshi

I am a dedicated customer service professional with over two years of experience, known for my collaboration, reliability, and strong planning skills. My journey began at DM Technologies in Kolkata, where I excelled as a Customer Care Representative, managing an average of 80 calls daily with a remarkable 95% resolution rate. My commitment to enhancing customer experiences earned me the Highest Performance of the Month Award, showcasing my ability to handle high-pressure situations effectively.

Throughout my career, I have developed strong problem-solving skills and a knack for building positive relationships with customers. I was promoted to Team Leader within 1.5 years, where I managed a team of four, further honing my leadership abilities. I am fluent in English, Hindi, and Bengali, which allows me to provide personalized support to a diverse clientele. I am eager to bring my dedication and expertise to a new customer service role, enhancing customer satisfaction and supporting business growth.