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@arkapravachowdhury
Detail-oriented Bengali language interpreter and customer service specialist.
I am a detail-oriented Bengali language interpreter and customer service professional with experience in lead generation, account management, back-office MIS, and real-time interpretation across legal, medical, and business contexts. I consistently maintain confidentiality, follow SOPs, and leverage CRM systems, Microsoft Office, and data analytics tools to improve service quality and support sales operations.
My background includes roles at Datamark BPO, Alibaba.com, Tech Mahindra, and multiple agencies where I produced performance reports, managed order processing, qualified leads, and developed targeted outreach campaigns. I am adaptable, a fast learner, and focused on clear, culturally accurate communication that enhances customer satisfaction and drives conversions.
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Work history, roles, and key accomplishments
Datamark BPO
Jul 2024 - Present (1 year 4 months)
Provide real-time Bengali interpretation across legal, medical, and business contexts while ensuring cultural and linguistic accuracy and maintaining confidentiality and ethical guidelines.
Rama Pure Water Pvt. Ltd.
Feb 2024 - May 2024 (3 months)
Researched and qualified leads using demographics and purchasing behavior, developed email and social media campaigns, and maintained CRM records to drive conversions.
Alibaba.com
Jan 2022 - Dec 2023 (1 year 11 months)
Delivered high-quality customer and email support, followed SOPs to ensure timely processing, and conducted audits to uphold service standards.
Videohms Agencies
Jan 2021 - Dec 2022 (1 year 11 months)
Processed orders, maintained internal databases, tracked daily sales activity, produced performance summaries, and assisted in team task management.
Tech Mahindra
Jan 2019 - Dec 2020 (1 year 11 months)
Responded to customer queries via phone and email, maintained product and procedure knowledge, and sustained service excellence in a fast-paced environment.
Choudhury Traders
Jan 2017 - Dec 2019 (2 years 11 months)
Managed order processing, created daily/weekly/monthly sales reports, monitored employee performance, and built reporting dashboards to support sales teams.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Arts
2020 -
Enrolled in Bachelor of Arts program at Indira Gandhi National Open University beginning in 2020.
High School Degree, High School
2011 - 2013
Completed High School level studies at Jermels Academy from 2011 to 2013.
Software and tools used professionally
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