Open to opportunities

Arkaprava Chowdhury

@arkapravachowdhury

Message

Detail-oriented Bengali language interpreter and customer service specialist.

India

Message

What I'm looking for

I seek a customer-focused role leveraging my interpretation, CRM, and reporting skills in a collaborative, growth-oriented company where I can improve processes and customer satisfaction.

I am a detail-oriented Bengali language interpreter and customer service professional with experience in lead generation, account management, back-office MIS, and real-time interpretation across legal, medical, and business contexts. I consistently maintain confidentiality, follow SOPs, and leverage CRM systems, Microsoft Office, and data analytics tools to improve service quality and support sales operations.

My background includes roles at Datamark BPO, Alibaba.com, Tech Mahindra, and multiple agencies where I produced performance reports, managed order processing, qualified leads, and developed targeted outreach campaigns. I am adaptable, a fast learner, and focused on clear, culturally accurate communication that enhances customer satisfaction and drives conversions.

Experience

Work history, roles, and key accomplishments

Current

Bengali Language Interpreter

Current

Datamark BPO

Jul 2024 - Present (1 year 3 months)

Provide real-time Bengali interpretation across legal, medical, and business contexts while ensuring cultural and linguistic accuracy and maintaining confidentiality and ethical guidelines.

Interpretation Cross Cultural Communication Confidentiality CRM Microsoft Office Data Analytics Customer Service

Lead Generation Specialist

Rama Pure Water Pvt. Ltd.

Feb 2024 - May 2024 (3 months)

Researched and qualified leads using demographics and purchasing behavior, developed email and social media campaigns, and maintained CRM records to drive conversions.

Lead Generation CRM Email Marketing Social Media Market Research Data Entry Campaign Management

Account Manager

Alibaba.com

Jan 2022 - Dec 2023 (1 year 11 months)

Delivered high-quality customer and email support, followed SOPs to ensure timely processing, and conducted audits to uphold service standards.

Account Management Customer Service Email Support Auditing CRM Troubleshooting Teamwork

Back Office MIS Executive

Videohms Agencies

Jan 2021 - Dec 2022 (1 year 11 months)

Processed orders, maintained internal databases, tracked daily sales activity, produced performance summaries, and assisted in team task management.

Order Processing Database Management Excel Sales Reporting Performance Tracking Data Analysis

Customer Service Associate

Tech Mahindra

Jan 2019 - Dec 2020 (1 year 11 months)

Responded to customer queries via phone and email, maintained product and procedure knowledge, and sustained service excellence in a fast-paced environment.

Customer Support Phone Support Email Support Product Knowledge Troubleshooting SOPs CRM Time Management

Back Office MIS Executive

Choudhury Traders

Jan 2017 - Dec 2019 (2 years 11 months)

Managed order processing, created daily/weekly/monthly sales reports, monitored employee performance, and built reporting dashboards to support sales teams.

Dashboarding Order Processing Sales Reporting Performance Monitoring Data Visualization Excel