Arkaprava Chowdhury

Provide real-time Bengali interpretation across legal, medical, and business contexts while ensuring cultural and linguistic accuracy and maintaining confidentiality and ethical guidelines.

Researched and qualified leads using demographics and purchasing behavior, developed email and social media campaigns, and maintained CRM records to drive conversions.

Delivered high-quality customer and email support, followed SOPs to ensure timely processing, and conducted audits to uphold service standards.

Processed orders, maintained internal databases, tracked daily sales activity, produced performance summaries, and assisted in team task management.

Responded to customer queries via phone and email, maintained product and procedure knowledge, and sustained service excellence in a fast-paced environment.

Managed order processing, created daily/weekly/monthly sales reports, monitored employee performance, and built reporting dashboards to support sales teams.

Enrolled in Bachelor of Arts program at Indira Gandhi National Open University beginning in 2020.

Completed High School level studies at Jermels Academy from 2011 to 2013.