ZKZaigham Ramzi Khan
@zaighamramzikhan
Multilingual interpreter and customer service specialist with 6+ years of experience.
IndiaWhat I'm looking for
I am a dedicated professional with over six years of experience in interpretation and customer service, skilled in managing high-pressure situations and negotiating refunds. My expertise includes interpreting between English, Hindi, and Urdu, and I have worked with clients from diverse regions such as the USA, UK, Canada, and Australia.
Previously, I served as Branch In-Charge at ICICI Prudential Life Insurance Company Ltd., where I managed branch operations, led a team of underwriters and customer service executives, and ensured client retention. I have also worked as an Analyst at Quantified Commerce Pvt. Ltd., handling high volumes of international customer interactions and consistently reducing refund rates through effective negotiation.
I am fluent in English, Hindi, and Urdu, with technical skills in CRM tools, Microsoft Office Suite, Zoom, and basic IT troubleshooting. My soft skills include negotiation, communication, active listening, time management, problem-solving, customer service, patience, and adaptability.
Experience
Work history, roles, and key accomplishments
Interpreter
DATAMARK BPO Services (P) Ltd.
Jun 2021 - Present (4 years)
Provided interpretation services between English and Urdu/Hindi for various sectors, including healthcare and legal. Successfully managed over 10,000 interpretation conversations, ensuring effective communication and professionalism under pressure.
Analyst
Quantified Commerce Pvt. Ltd.
May 2020 - Jun 2021 (1 year 1 month)
Managed high volumes of inbound customer interactions from international markets, delivering product information and resolving inquiries. Recognized for effective negotiation skills that retained refunds and enhanced customer satisfaction.
Branch In-Charge – Operations
ICICI Prudential Life Insurance Company Ltd.
Jan 2008 - Mar 2010 (2 years 2 months)
Oversaw branch operations, managed a team, and ensured client retention through effective underwriting proposals. Conducted employee appraisals and maintained compliance with financial guidelines.
Education
Degrees, certifications, and relevant coursework
LULucknow University
Bachelor of Arts, Arts
2003 - 2006
Completed a Bachelor of Arts degree, focusing on various subjects that enhanced critical thinking and communication skills.
U.P. Board
Intermediate, Science
1999 - 2001
Completed Intermediate education with a focus on Physics, Chemistry, and Biology, laying a strong foundation in the sciences.
U.P. Board
High School, Science
1997 - 1999
Achieved High School education with a focus on Science, developing analytical and problem-solving skills.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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