Ramyani Dey
@ramyanidey
Customer-focused interpreter and support specialist with strong communication skills.
What I'm looking for
I am a dedicated customer support and interpreter professional with experience handling high-volume chat and call inquiries for domestic and North American customers. I have worked in customer relationship management roles resolving refunds, cancellations, returns, complaints, and general inquiries, and I consistently deliver exceptional outcomes in fast-paced environments.
As an interpreter for US and UK medical calls, I translate conversations between medical staff and limited-English-speaking patients, and I have handled calls involving health insurance, emergency (911), court, and school matters. I bring strong interpersonal skills, creative writing, critical thinking, and the ability to work under pressure.
Experience
Work history, roles, and key accomplishments
Interpreter (Medical)
Teleperformance India
Dec 2024 - Present (10 months)
Provided medical interpretation for US and UK calls, translating between medical staff and limited-English speakers and assisting with health insurance, emergency (911), and official communications.
Customer Service Associate
Amazon Development Ltd
May 2023 - Oct 2023 (5 months)
Managed chat interactions for North American customers handling refunds, returns, order cancellations, and general inquiries, improving resolution efficiency and customer satisfaction.
Customer Support Representative
Ienergizer
Feb 2019 - Sep 2019 (7 months)
Managed chat and call inquiries for domestic travel operations, resolved cancellations, bookings, refunds and miscellaneous customer issues to maintain service continuity.
Education
Degrees, certifications, and relevant coursework
SCTE & VT
Diploma in Civil Engineering, Civil Engineering
2010 - 2013
Completed a Diploma in Civil Engineering from SCTE & VT between 2010 and 2013.
Tripura Board Of Secondary Education
Madhyamik, Secondary Education
Completed Madhyamik (secondary) under the Tripura Board of Secondary Education in 2010.
Availability
Location
Authorized to work in
Job categories
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