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Ramyani Dey

@ramyanidey

Customer-focused interpreter and support specialist with strong communication skills.

India
Message

What I'm looking for

I seek roles where I can use my interpreting and customer support skills in a fast-paced, service-oriented team with opportunities to handle medical and complex calls.

I am a dedicated customer support and interpreter professional with experience handling high-volume chat and call inquiries for domestic and North American customers. I have worked in customer relationship management roles resolving refunds, cancellations, returns, complaints, and general inquiries, and I consistently deliver exceptional outcomes in fast-paced environments.

As an interpreter for US and UK medical calls, I translate conversations between medical staff and limited-English-speaking patients, and I have handled calls involving health insurance, emergency (911), court, and school matters. I bring strong interpersonal skills, creative writing, critical thinking, and the ability to work under pressure.

Experience

Work history, roles, and key accomplishments

AL

Customer Service Associate

Amazon Development Ltd

May 2023 - Oct 2023 (5 months)

Managed chat interactions for North American customers handling refunds, returns, order cancellations, and general inquiries, improving resolution efficiency and customer satisfaction.

IE

Customer Support Representative

Ienergizer

Feb 2019 - Sep 2019 (7 months)

Managed chat and call inquiries for domestic travel operations, resolved cancellations, bookings, refunds and miscellaneous customer issues to maintain service continuity.

Education

Degrees, certifications, and relevant coursework

SV

SCTE & VT

Diploma in Civil Engineering, Civil Engineering

2010 - 2013

Completed a Diploma in Civil Engineering from SCTE & VT between 2010 and 2013.

TE

Tripura Board Of Secondary Education

Madhyamik, Secondary Education

Completed Madhyamik (secondary) under the Tripura Board of Secondary Education in 2010.

Tech stack

Software and tools used professionally

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Ramyani Dey - Interpreter (Medical) - Teleperformance India | Himalayas