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Baljeet matharu

@baljeetmatharu

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Skilled language interpreter with extensive customer service experience.

India

Message

What I'm looking for

I am looking for a role that allows me to utilize my language skills in a dynamic environment, where I can contribute to effective communication and customer satisfaction.

With a strong background in language interpretation, I have dedicated my career to facilitating communication between English-speaking professionals and non-English speakers. Currently, I work as a Language Interpreter for Language Line Solutions, where I serve the North American market, bridging the gap between healthcare providers and patients who speak different languages.

Previously, I held the position of Senior CRM Advisor at Project Management Institute, where I addressed billing, scheduling, and renewal inquiries from credential seekers. My experience also includes working as a Customer Delight Officer at Amazon UK, where I managed customer queries related to billing and product delivery. My diverse roles have honed my communication skills and deepened my understanding of customer service excellence.

Experience

Work history, roles, and key accomplishments

Current

Language Interpreter

Current

One World Global Services (Martti/Voyce)

Nov 2023 - Present (1 year 8 months)

Served as a language interpreter, bridging communication between English and Punjabi language speakers in hospital settings. Facilitated clear and accurate information exchange for medical purposes.

Language Interpretation Medical Interpretation Punjabi English Language Communication

Language Interpreter

Language Line Solutions (Teleperformance)

Oct 2021 - Mar 2025 (3 years 5 months)

Worked as a language interpreter for the North American Market, facilitating communication between English-speaking professionals and non-English speakers. Acted as a conduit for doctors, federal agents, social workers, and police.

Language Interpretation Communication Customer Service Medical Terminology Legal Terminology

Senior CRM Advisor

Project Management Institute (Concentrix)

Sep 2019 - Sep 2021 (2 years)

Addressed billing, scheduling, and renewal inquiries from PMI's credential seekers. Provided comprehensive support to ensure smooth processes for clients.

Customer Relationship Management (CRM)Billing Scheduling Renewals Customer Support

Customer Delight Officer (Voice)

Amazon UK

Oct 2018 - Mar 2019 (5 months)

Responded to calls and emails from Amazon's UK customers regarding billing, delivery, and product-related questions. Ensured customer satisfaction through effective problem resolution.

Customer Service Email Support Billing Product Support