Ritushna Roy
@ritushnaroy
Customer-focused multilingual support specialist skilled in live interpretation and policy-based customer care.
IndiaWhat I'm looking for
I am a customer-focused professional with hands-on experience in voice and chat customer support, real-time Bengali–English interpretation, and policy-driven trust & safety work. I have delivered high-volume customer interactions, resolved issues efficiently, and maintained confidentiality while following strict quality and compliance standards.
I bring multilingual communication (English, Hindi, Bengali), strong process adherence, and experience as an SME and contractual customer support associate. I excel at clear, empathetic communication, documentation, and supporting team-based quality improvements.
Experience
Work history, roles, and key accomplishments
Bengali Interpreter
LanguageLine Solutions
Nov 2024 - Present (1 year 7 months)
Provide real-time Bengali–English interpretation for healthcare, legal, and customer service interactions, conveying meaning and cultural nuance while maintaining confidentiality and accuracy.
Customer Support Associate
Amazon Development Center India
Jul 2024 - Nov 2024 (4 months)
Delivered voice and chat customer support for trust & safety and policy-based issues, resolving queries efficiently and documenting interactions to meet quality and compliance standards.
SEO Intern
Search Combat
Executed structured SEO tasks including research and documentation, following workflows and reporting standards to improve analytical skills and attention to detail.
Subject Matter Expert
Tousa Solutions
Coached team members on process guidelines and best practices, supported quality adherence and process improvement initiatives to increase accuracy and efficiency.
Education
Degrees, certifications, and relevant coursework
Adamas University
Bachelor of Technology, Computer Science and Engineering (AI/ML)
2020 - 2024
Completed Bachelor of Technology in Computer Science and Engineering with a focus on AI/ML from Adamas University between 2020 and 2024.
Kalyani Public School
Higher Secondary Certificate, Higher Secondary Education
2019 - 2020
Completed Higher Secondary Education (Class 12) at Kalyani Public School in 2019–2020.
Vivekananda Academy
Secondary School Certificate, Secondary Education
2018 - 2019
Completed Secondary Education (Class 10) at Vivekananda Academy in 2018–2019.
Availability
Location
IndiaAuthorized to work in
Job categories
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