Open to opportunities

Ritushna Roy

@ritushnaroy

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Customer-focused multilingual support specialist skilled in live interpretation and policy-based customer care.

India

Message

What I'm looking for

I am seeking a customer-facing role where I can apply multilingual live-interpretation, policy-driven support, and process improvement to enhance customer experience and team quality.

I am a customer-focused professional with hands-on experience in voice and chat customer support, real-time Bengali–English interpretation, and policy-driven trust & safety work. I have delivered high-volume customer interactions, resolved issues efficiently, and maintained confidentiality while following strict quality and compliance standards.

I bring multilingual communication (English, Hindi, Bengali), strong process adherence, and experience as an SME and contractual customer support associate. I excel at clear, empathetic communication, documentation, and supporting team-based quality improvements.

Experience

Work history, roles, and key accomplishments

Current

Bengali Interpreter

Current

LanguageLine Solutions

Nov 2024 - Present (1 year 3 months)

Provide real-time Bengali–English interpretation for healthcare, legal, and customer service interactions, conveying meaning and cultural nuance while maintaining confidentiality and accuracy.

Interpretation Multilingual Communication Confidentiality Cultural Sensitivity Verbal Communication Process Adherence

Customer Support Associate

Amazon Development Center India

Jul 2024 - Nov 2024 (4 months)

Delivered voice and chat customer support for trust & safety and policy-based issues, resolving queries efficiently and documenting interactions to meet quality and compliance standards.

Customer Support Trust & Safety Voice support Chat Support Documentation Process Adherence Time Management

SEO Intern

Search Combat

Executed structured SEO tasks including research and documentation, following workflows and reporting standards to improve analytical skills and attention to detail.

SEO Research Documentation Analytical Thinking Reporting Attention To Detail Workflow Adherence

Subject Matter Expert

Tousa Solutions

Coached team members on process guidelines and best practices, supported quality adherence and process improvement initiatives to increase accuracy and efficiency.