Jyoti AroraJA
Open to opportunities

Jyoti Arora

@jyotiarora

Experienced interpreter specializing in medical and finance sectors.

India

What I'm looking for

I am looking for opportunities that allow me to utilize my language skills in impactful ways, particularly in environments that value empathy and cultural sensitivity.

I am a dedicated interpreter and translator with over two years of experience bridging the gap between languages with precision, empathy, and cultural awareness. My expertise lies in high-stakes interpretation for the medical, finance, and insurance sectors, where I ensure that every conversation is seamless, accurate, and impactful.

At Teleperformance - Language Line Solutions, I delivered real-time interpretation for diverse clients, handling over 25 calls per day while maintaining a 99%+ accuracy rate. My commitment to confidentiality and professionalism is unwavering, especially in emotionally sensitive situations. I have assisted non-English speakers in navigating complex legal, financial, and medical procedures, demonstrating empathy and patience in high-pressure environments.

My training in terminology research keeps me updated with industry-specific vocabulary, and I strictly adhere to HIPAA compliance and confidentiality protocols. I have provided interpretation for terminally ill patients and have experience in crisis intervention, ensuring that critical information is relayed accurately in life-threatening situations.

Experience

Work history, roles, and key accomplishments

TS
Current

Language Interpreter

Teleperformance - Language Line Solutions

Jan 2023 - Jan 2025 (2 years)

As a Language Interpreter, I delivered real-time interpretation for clients in the medical, finance, and auto insurance sectors. I handled over 25 calls per day with a 99% accuracy rate, ensuring effective communication and high customer satisfaction. My role involved assisting non-English speakers in navigating complex procedures while maintaining confidentiality and professionalism.

Education

Degrees, certifications, and relevant coursework

Kumaun University logoKU

Kumaun University

Master of Arts, Psychology

2017 - 2019

Pursued a Master of Arts in Psychology, deepening knowledge in psychological theories and practices, and enhancing skills in interpretation and translation within various contexts.

Kumaun University logoKU

Kumaun University

Bachelor of Arts, Psychology

2014 - 2017

Completed a Bachelor of Arts degree, focusing on various aspects of psychology, which provided a strong foundation in understanding human behavior and mental processes.

Tech stack

Software and tools used professionally

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Jyoti Arora - Language Interpreter - Teleperformance - Language Line Solutions | Himalayas