Jyoti Arora
@jyotiarora
Experienced interpreter specializing in medical and finance sectors.
What I'm looking for
I am a dedicated interpreter and translator with over two years of experience bridging the gap between languages with precision, empathy, and cultural awareness. My expertise lies in high-stakes interpretation for the medical, finance, and insurance sectors, where I ensure that every conversation is seamless, accurate, and impactful.
At Teleperformance - Language Line Solutions, I delivered real-time interpretation for diverse clients, handling over 25 calls per day while maintaining a 99%+ accuracy rate. My commitment to confidentiality and professionalism is unwavering, especially in emotionally sensitive situations. I have assisted non-English speakers in navigating complex legal, financial, and medical procedures, demonstrating empathy and patience in high-pressure environments.
My training in terminology research keeps me updated with industry-specific vocabulary, and I strictly adhere to HIPAA compliance and confidentiality protocols. I have provided interpretation for terminally ill patients and have experience in crisis intervention, ensuring that critical information is relayed accurately in life-threatening situations.
Experience
Work history, roles, and key accomplishments
Language Interpreter
Teleperformance - Language Line Solutions
Jan 2023 - Jan 2025 (2 years)
As a Language Interpreter, I delivered real-time interpretation for clients in the medical, finance, and auto insurance sectors. I handled over 25 calls per day with a 99% accuracy rate, ensuring effective communication and high customer satisfaction. My role involved assisting non-English speakers in navigating complex procedures while maintaining confidentiality and professionalism.
Education
Degrees, certifications, and relevant coursework
Kumaun University
Master of Arts, Psychology
2017 - 2019
Pursued a Master of Arts in Psychology, deepening knowledge in psychological theories and practices, and enhancing skills in interpretation and translation within various contexts.
Kumaun University
Bachelor of Arts, Psychology
2014 - 2017
Completed a Bachelor of Arts degree, focusing on various aspects of psychology, which provided a strong foundation in understanding human behavior and mental processes.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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