Open to opportunities

Aristide Rwigara

@aristiderwigara

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Bilingual customer service and freelance translator with strong finance background.

United States

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What I'm looking for

I seek a bilingual role leveraging translation and customer support skills, with growth opportunities, collaborative culture, and impact on customer satisfaction.

I am a bilingual (French-English) customer service professional and freelance translator with a Bachelor of Science in Business Administration (Finance). I bring years of client-facing experience across call centers, technical support, sales, and transcription work—consistently delivering clear communication, problem resolution, and customer retention.

My track record includes roles supporting major brands, scheduling and logistics for medical rides, sales support at a startup, and specialized French transcription (Parisian and Quebecois). I combine native-level French fluency, solid software literacy, and a finance foundation to add operational value and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Freelance Translator

Current

Freelance

Feb 2012 - Present (13 years 10 months)

Provide translation services between English and French (including Parisian and Quebecois variants) for audio and written materials, delivering accurate transcriptions and localized translations to clients.

EN FR Translation Transcription Localization Audio Transcription Editing Proofreading CAT Tools Time Management

Customer Service Representative

Call the Car

Aug 2023 - Jan 2024 (5 months)

Scheduled medical rides and managed member requests, ensuring timely transportation coordination and high customer satisfaction for service users.

Scheduling Customer Support Phone Communication Data Entry Customer Relations Time Management Problem Solving

Transcriber

Productive Playhouse

Mar 2022 - Jan 2023 (10 months)

Transcribed audio materials in Parisian French and Quebecois into accurate written transcripts, maintaining high fidelity to original speech and terminology.

Audio Transcription French Dialects Attention To Detail Quality Assurance Audio Editing Confidentiality

Customer Loyalty Agent

VXI

Jan 2021 - Aug 2021 (7 months)

Retained DirecTV customers through persuasive phone outreach, handled billing and general support inquiries, and reduced churn via upselling and issue resolution.

Customer Retention Upselling Billing Support CRM Communication Conflict Resolution

Sales Assistant

Segway

Aug 2020 - Oct 2020 (2 months)

Provided administrative support to sales directors at a startup, streamlining sales processes and facilitating deal coordination to improve team efficiency.

Sales Support CRM Scheduling Documentation Communication Process Improvement

Customer Service Representative

Feit Electric

Mar 2017 - Dec 2018 (1 year 9 months)

Provided customer service and technical support for LED lighting products, resolving product issues and advising customers on technical specifications.

Technical Support Customer Service Product Knowledge Troubleshooting Phone Support CRM Documentation

Sales and Marketing Associate

SOCACI

Mar 2013 - Feb 2017 (3 years 11 months)

Drove brand awareness and negotiated product deals for a family-owned business, increasing market presence and sales through targeted outreach and relationship building.

Sales Marketing Negotiation Brand Awareness Client Relations Business Development Communication

Customer Service Representative

Beachbody

Nov 2012 - Jan 2013 (2 months)

Managed accounts for Beachbody coaches, handling inquiries and supporting coach account needs to maintain operational continuity.

Account Management Customer Support Phone Communication Data Entry CRM Problem Solving

Customer Service Representative

Behr Paint

Jan 2012 - Feb 2012 (1 month)

Provided technical product support over the phone, advising customers on Behr paint products and resolving product-related inquiries.

Technical Support Product Knowledge Phone Support Customer Service Troubleshooting Communication

Customer Service Associate

Breuners

Sep 2004 - Dec 2004 (3 months)

Provided in-store customer service at a furniture retailer, assisting clients with product selection and ensuring positive shopping experiences.

Retail Customer Service Client Relations POS Communication Merchandising

Public Advertiser

Pell Drive Self Storage

Mar 2004 - Dec 2004 (9 months)

Conducted public advertising to promote storage services, increasing local visibility and driving customer inquiries for the facility.

Advertising Marketing Communication Lead Generation Time Management

Bilingual Telesales Representative

Apple

Jan 2005 - Present (20 years 11 months)

Sold Mac products via phone to a global customer base, leveraging bilingual French-English skills to close sales and meet targets.

Telesales Bilingual Support Customer Acquisition Product Knowledge Negotiation CRM Communication

Education

Degrees, certifications, and relevant coursework

California State University, Los Angeles

Bachelor of Science, Business Administration (Finance)

Grade: GPA 3.4

Activities and societies: Golden Key International Honor Society; Dean's List (Freshman Year, 2010, 2011)

Bachelor of Science in Business Administration with an option in Finance; cumulative GPA 3.4 and core finance courses GPA 3.7; awarded Golden Key International Honor Society membership and made Dean's List multiple years.