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MANUEL WOLF JUNIOR LOMINY

@manuelwolfjuniorlomi

Dedicated Customer Service Representative with a focus on client satisfaction.

United States

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated Customer Service Representative with over 3.5 years of experience supporting multi-national clients. My expertise lies in delivering exceptional customer support, resolving complex issues creatively, and building long-lasting customer relationships. I pride myself on my strong communication skills and a customer-first approach, which have consistently contributed to increased customer satisfaction and loyalty.

In my previous roles at Nordstrom and Bath & Body Works, I provided high-quality support via phone, email, and live chat, efficiently handling customer inquiries, complaints, and billing issues. I utilized AI-driven customer service platforms like Gladly and Epiphany to maintain detailed records of customer interactions and resolutions. My commitment to excellence is reflected in my ability to meet or exceed performance targets and customer satisfaction scores.

Additionally, I have experience as an interpreter, bridging communication gaps between Haitian Creole and English speakers in various settings. I am empathetic, patient, and calm under pressure, ensuring that I handle high call volumes and escalations professionally. I am always eager to learn and adapt to new tools and processes in a fast-paced environment.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of the People logoUP

University of the People

Associate degree, Computer Science

2025 - 2027

LS

Language Line Solutions

Medical Interpretation

2024 - 2024

Completed a 40-hour Medical Interpretation class focusing on English-Haitian Creole.

HS

Holy Trinity Vocational School

Office Computer

2018 - 2018

Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiar with Google Workspace (Docs, Sheets, Gmail, Calendar).

BL

Beau Jardin de Lyne

High School Diploma

2001 - 2017

Completed high school education and obtained a High School Diploma.

Tech stack

Software and tools used professionally

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