MANUEL WOLF JUNIOR LOMINY

I am a dedicated Customer Service Representative with over 3.5 years of experience supporting multi-national clients. My expertise lies in delivering exceptional customer support, resolving complex issues creatively, and building long-lasting customer relationships. I pride myself on my strong communication skills and a customer-first approach, which have consistently contributed to increased customer satisfaction and loyalty.

In my previous roles at Nordstrom and Bath & Body Works, I provided high-quality support via phone, email, and live chat, efficiently handling customer inquiries, complaints, and billing issues. I utilized AI-driven customer service platforms like Gladly and Epiphany to maintain detailed records of customer interactions and resolutions. My commitment to excellence is reflected in my ability to meet or exceed performance targets and customer satisfaction scores.

Additionally, I have experience as an interpreter, bridging communication gaps between Haitian Creole and English speakers in various settings. I am empathetic, patient, and calm under pressure, ensuring that I handle high call volumes and escalations professionally. I am always eager to learn and adapt to new tools and processes in a fast-paced environment.