MANUEL WOLF JUNIOR LOMINY
@manuelwolfjuniorlomi
Dedicated Customer Service Representative with a focus on client satisfaction.
What I'm looking for
I am a dedicated Customer Service Representative with over 3.5 years of experience supporting multi-national clients. My expertise lies in delivering exceptional customer support, resolving complex issues creatively, and building long-lasting customer relationships. I pride myself on my strong communication skills and a customer-first approach, which have consistently contributed to increased customer satisfaction and loyalty.
In my previous roles at Nordstrom and Bath & Body Works, I provided high-quality support via phone, email, and live chat, efficiently handling customer inquiries, complaints, and billing issues. I utilized AI-driven customer service platforms like Gladly and Epiphany to maintain detailed records of customer interactions and resolutions. My commitment to excellence is reflected in my ability to meet or exceed performance targets and customer satisfaction scores.
Additionally, I have experience as an interpreter, bridging communication gaps between Haitian Creole and English speakers in various settings. I am empathetic, patient, and calm under pressure, ensuring that I handle high call volumes and escalations professionally. I am always eager to learn and adapt to new tools and processes in a fast-paced environment.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Saferide
Apr 2024 - Apr 2024 (0 months)
Provided high-quality support to customers via phone, handling medical ride bookings for insurance members through Uber, Lyft, and Non-Emergency Medical Transportation services.
Customer Service Representative
Bath & Body Works
Feb 2023 - Mar 2024 (1 year 1 month)
Provided high-quality support to customers via phone, handling inquiries, complaints, and billing issues using Epiphany. Maintained detailed records of interactions using Zendesk and communicated updates via Slack.
Interpreter
Teleperformance
Oct 2023 - Nov 2023 (1 month)
Provided accurate real-time interpretation between Haitian Creole and English speakers, assisting in bridging communication gaps in various settings while ensuring cultural sensitivity and confidentiality.
Customer Service Representative
Nordstrom
Dec 2021 - Dec 2022 (1 year)
Provided high-quality support to customers via phone, email, and live chat. Handled inquiries, complaints, and billing issues with professionalism and efficiency, maintaining detailed records using Gladly. Consistently met or exceeded performance targets and customer satisfaction scores.
Education
Degrees, certifications, and relevant coursework
University of the People
Associate degree, Computer Science
2025 - 2027
Language Line Solutions
Medical Interpretation
2024 - 2024
Completed a 40-hour Medical Interpretation class focusing on English-Haitian Creole.
Holy Trinity Vocational School
Office Computer
2018 - 2018
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiar with Google Workspace (Docs, Sheets, Gmail, Calendar).
Beau Jardin de Lyne
High School Diploma
2001 - 2017
Completed high school education and obtained a High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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