Open to opportunities

darline fleury

@darlinefleury

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Bilingual language interpreter with strong customer service skills.

United States

Message

What I'm looking for

I am looking for a role that values cultural sensitivity and offers opportunities for professional growth.

I am a dedicated language interpreter with experience in providing professional interpretation services in both English and French Creole. Currently, I work with LanguageLine Solutions, where I respond to video and audio interpreting sessions, ensuring clear communication and cultural sensitivity. My commitment to maintaining a professional demeanor, even in high-pressure situations, has allowed me to effectively assist clients across various industries, including medical and legal fields.

Prior to my role as an interpreter, I gained valuable customer service experience in various positions, including server and call center specialist. My ability to connect with diverse clientele and provide exceptional service has been a hallmark of my career. I have also developed strong organizational and interpersonal skills, which I leverage to enhance my performance in every role I undertake.

Experience

Work history, roles, and key accomplishments

Current

Language Interpreter

Current

LanguageLine Solutions

Feb 2024 - Present (1 year 4 months)

Responded to video and audio interpreting sessions promptly, conducting interpretations in a friendly and professional manner. Delivered interpretation services via video, accurately typing data on a company-provided device to perform essential job functions.

Video Interpretation Audio Interpreting Data Entry Medical Terminology

Server

First Watch

May 2022 - Jul 2023 (1 year 2 months)

Provided excellent customer service by greeting customers, presenting menus, and making suggestions based on preferences. Managed table settings, ensured cleanliness, and handled food/drink orders, payments, and checks efficiently.

Customer Service Order Taking Table Management Payment Processing Upselling

Server

Pronto Eataly

Mar 2020 - Apr 2021 (1 year 1 month)

Delivered exceptional customer service, including greeting guests, presenting menus, and offering personalized suggestions. Efficiently managed food and drink orders, maintained pristine table settings, and processed payments.

Customer Service Order Management Table Service Upselling

Call Center Specialist

Integral Resources

Apr 2020 - Feb 2021 (10 months)

Conducted outbound fundraising calls using an automated dialer and answered incoming calls from prospective customers. Utilized scripts to provide information about candidates or causes and accurately recorded donor information in a computer system.

Outbound Calling Fundraising Data Entry Customer Service Communication Skills Systems

Customer Service Specialist

Best Buy

Aug 2018 - Mar 2020 (1 year 7 months)

Provided comprehensive customer service, including cash handling and managing transactions at registers. Responsible for stocking merchandise and ensuring accurate money counting.

Customer Service Stocking Inventory Management Sales Support Problem Solving Product Knowledge

Shift Supervisor

Universal Studios

Mar 2016 - Feb 2020 (3 years 11 months)

Supervised team members, ensuring excellent customer service and efficient cash handling. Managed stocking and organization of new shipments, acting as a team captain to maintain operational flow.

Customer Service Inventory Management Leadership Problem Solving Team Coordination

Sales Associate

Bebe Outlets

May 2016 - May 2017 (1 year)

Handled cash transactions and provided excellent customer service in a retail environment. Managed stock and processed shipments efficiently.

Customer Service Sales Support

Sales Clerk

SeaWorld

Feb 2015 - Aug 2015 (6 months)

Managed cash handling and provided customer service, assisting guests with product inquiries. Responsible for stocking merchandise and handling shipments.

Customer Service Stocking Inventory Management Merchandise

Education

Degrees, certifications, and relevant coursework

University of Central Florida

BA Criminal Justice, Criminal Justice

Currently pursuing a Bachelor of Arts in Criminal Justice, focusing on the legal system, law enforcement, and criminal behavior. Gaining in-depth knowledge of justice administration and related societal issues.

Valencia College

AA General Studies, General Studies

Studied a broad curriculum covering various subjects to build a foundational academic background. Developed critical thinking and communication skills through diverse coursework.