franck onitchango

I’m a bilingual French–English Customer Service Representative with 3+ years of full-time experience supporting clients in fast-paced environments. I handle customer inquiries through phone, email, and chat, translate accurately between French and English, and resolve issues while keeping service consistent and professional.

In my most recent role, I managed a high volume of daily interactions, maintained and updated customer records, and used Microsoft Excel to enter data and create reports. I also escalated complex cases to management when needed and worked with my team to improve customer service processes—so customers feel heard, and problems move to closure.