Open to opportunities

Loreli Bedolla

@lorelibedolla

Message

Bilingual customer service representative with strong problem-solving skills.

United States

Message

What I'm looking for

I am looking for a role that values collaboration and offers growth opportunities.

I am a dedicated bilingual customer service representative with extensive experience in resolving complex issues and enhancing customer satisfaction. My journey in customer service began in 2015, and since then, I have honed my skills in various roles, including my current position at Saia, where I have been instrumental in implementing effective solutions and fostering a collaborative work environment.

Throughout my career, I have demonstrated a strong ability to engage customers through active listening and personalized interactions. My proficiency in multiple languages has allowed me to support a diverse clientele effectively. I take pride in my ability to streamline processes, improve efficiency, and contribute to team success. My experience also includes training staff and providing constructive feedback to enhance service delivery.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Customer Service Rep

Current

Saia

Jul 2017 - Present (7 years 11 months)

Resolved complex problems by analyzing issues and implementing effective solutions for customer satisfaction. Engaged customers through active listening and personalized interactions to enhance their experience. Demonstrated proficiency in multiple languages to improve communication and support diverse clientele.

Customer Service Problem Solving

Sales Rep

Loft

Aug 2016 - Jul 2017 (11 months)

Fostered strong customer relationships by providing exceptional support and engaging communication. Spearheaded lead generation initiatives that increased potential client engagement and sales opportunities.

Sales Support Customer Relationship Management Lead Generation Communication

Customer Service

Scentsy

Jun 2015 - May 2017 (1 year 11 months)

Streamlined order processing procedures to enhance efficiency and accuracy in fulfilling customer requests. Addressed and resolved customer complaints promptly to ensure a positive shopping experience and retain loyalty.

Order Processing Customer Support Product Knowledge Team Collaboration

Team Lead

Dicks Sporting Goods

Mar 2015 - Jun 2015 (3 months)

Trained staff on best practices and protocols to enhance their skills and improve overall service delivery. Managed team dynamics to foster collaboration and drive productivity.

Team Leadership Staff Training Customer Service Collaboration