Arif Haroub
@arifharoub
Passionate professional with strong experience in customer service and operations.
United KingdomWhat I'm looking for
I am a passionate and versatile professional with extensive experience in digital customer service, warehouse operations, and client engagement. My initiative and adaptability have allowed me to excel in various roles, consistently exceeding expectations while maintaining a people-first approach. I am skilled in using CRM systems such as Salesforce, SAP, and Microsoft Office, and I have a growing interest in digital tools and platforms.
In my current role as a Customer Service Advisor at City Fibre, I act as the primary contact for customers during fibre installation processes, coordinating appointments and resolving post-install issues. My previous experiences in warehouse operations and customer service have equipped me with a strong foundation in efficiency, organization, and communication. I thrive in both independent and collaborative settings, always striving for continuous improvement and growth.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
City Fibre / Ignite Solutions LTD
Nov 2023 - Present (1 year 8 months)
Acted as the primary contact for customers during fibre installation processes, coordinating appointments and resolving post-installation issues. Managed administrative tasks including data entry, updating customer records, and generating reports on customer issues and installation progress.
Warehouse Operative
World of Books / BTP Craft Screen
Dec 2021 - Present (3 years 7 months)
Picked and packed orders, ensuring proper labelling and storage of items. Maintained production line efficiency and adhered to safety standards while working independently and within teams to meet shipping targets.
Customer Service / Telesales
Car Store
Aug 2018 - Present (6 years 11 months)
Managed incoming inquiries and successfully booked vehicle test drives for customers. Processed payments and created detailed CRM records, consistently hitting performance targets and following up on sales leads.
Customer Service & Sales Assistant
Magnet Kitchens
Sep 2017 - Present (7 years 10 months)
Greeted and advised showroom visitors, designing kitchens using SAP and 20/20 software. Managed bookings and responded to product queries with in-depth knowledge, maintaining a customer-first approach and building strong client relationships.
Warehouse Operative / Team Leader
Petrol Scooter
Nov 2016 - Present (8 years 8 months)
Promoted to team leader within five months, managing daily targets and performance metrics. Led packing and shipping workflows while providing support and guidance to new team members.
Education
Degrees, certifications, and relevant coursework
Cardinal Wiseman School
GCSEs, General Studies
Completed General Certificates of Secondary Education at Cardinal Wiseman School. Focused on a broad curriculum to build foundational knowledge.
Grace Academy
Secondary Education, General Studies
Attended Grace Academy for secondary education. Developed foundational skills and knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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