Jamar User
@jamaruser
Ambitious individual with diverse experience in customer service roles.
What I'm looking for
I am an ambitious and hardworking individual with a diverse range of work experiences across various industries, including automotive, banking, and customer service. My commitment to excellence drives me to go above and beyond in every role I undertake. I pride myself on my punctuality, resilience, and professionalism, qualities that I intend to bring to my next job position.
Throughout my career, I have developed strong customer service skills, managing timely deliveries and ensuring customer satisfaction in roles such as a Delivery Driver with Royal Mail and a Customer Service Advisor at Barclaycard and Firstsource Sky. My experience has equipped me with the ability to handle various customer queries effectively while adhering to company policies and meeting key performance indicators.
I am now seeking a role that aligns with my skills and aspirations, where I can continue to grow and contribute positively to the team. I am eager to find the perfect opportunity that allows me to utilize my strengths and further develop my career.
Experience
Work history, roles, and key accomplishments
Delivery Driver
Royal Mail
Oct 2024 - Dec 2024 (2 months)
Managed timely delivery of orders, contributing to an excellent customer service experience. Achieved higher customer satisfaction with prompt delivery service.
Warehouse Operative
Amazon Warehouse
Jun 2023 - Jun 2023 (0 months)
Picked and packed items efficiently, ensuring accurate order fulfillment. Scanned items into necessary locations for inventory management.
Customer Service Advisor
Firstsource Sky
Jan 2022 - Aug 2022 (7 months)
Promoted and sold Sky services and promotional offers to clients, adhering to company policy. Met KPI targets while maintaining a professional demeanor.
NHS Test and Trace
Novacroft
Mar 2022 - Jun 2022 (3 months)
Provided accurate information for patients, facilitating effective decision-making. Kept up-to-date with NHS policies and procedures for consistent service.
Customer Service Advisor
Barclaycard
Jan 2021 - Sep 2021 (8 months)
Conducted courtesy calls to assess customer satisfaction and gather feedback on services. Handled inbound calls, resolving queries or transferring to relevant departments.
Apprentice
Vauxhall
Jan 2017 - Aug 2017 (7 months)
Picked and packed items onto delivery vans, ensuring accurate order preparation. Learned all aspects of executing sales at the front desk.
Volunteer
British Red Cross
Jan 2017 - Aug 2017 (7 months)
Maintained tidiness on the shop floor and engaged customers regarding gift aid. Handled cash at the till after completing relevant training.
Education
Degrees, certifications, and relevant coursework
University of Bedfordshire
Foundation degree, Sports
Studied sports at the University of Bedfordshire, gaining foundational knowledge in the field. Completed the program over four years.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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