At Walmart Health, I handled inbound calls and live chats from associates and patients, and made outbound calls about appointments, billing, and other concerns.
I navigated multiple systems to resolve inquiries and collaborated across departments to escalate complex issues in a remote environment.
At Magic Wingdom Wingstop, I led daily operations and oversaw inventory, payroll, and store financials. I also recruited, trained, and supervised staff.
At State Farm Agency, I processed claims and billing inquiries and assisted clients with policy coverage explanations and service issues. Earlier, as Shift Manager at Starbucks, I supervised daily operations and mentored staff.
