Keenaja Livingston

I’m a results-driven customer service and administrative professional with over 7 years supporting clients in fast-paced environments. I’m skilled in account management, client communication, and problem resolution, with a strong focus on meeting performance goals while maintaining confidentiality.

As an Assistant Manager at StorageMart, I deliver high-quality support for account inquiries, billing, rentals, and service selection. I educate customers on insurance coverage options, resolve concerns in high-volume settings, process contracts and payments accurately, and maintain confidential customer records in compliance with company policies and procedures.

Previously at Primerica, I educated clients on life insurance and financial service options, conducted consultations, recommended coverage, and sold policies by identifying needs. Earlier, as a Shift Leader at McDonald’s, I supervised daily operations, handled cash transactions and register reconciliations, and trained team members—building the organized, customer-first approach I bring to remote customer service or insurance support.