Open to opportunities

arianna serrano

@ariannaserrano

Message

I improve customer experiences through patient access, training, and client service.

United States

Message

What I'm looking for

I'm looking for a client-focused role where I can improve customer experiences, train and support end users, apply best practices, and contribute to strong team performance and accountability.

At NYU Langone, I supported patients, physicians, and employees with appointments, referrals, provider messages, and services while promoting an optimal patient experience.

I'm currently a Certified AT&T Trainer at ACG Powered by Fusion, facilitating technical-support training across two locations. I support onboarding and 4–8 week training programs for Tech Support and FirstNet teams, contributing to 85–95% new-hire retention.

My background also includes telemarketing, reception, and customer consulting at Paradise Exteriors, YouFit Health Clubs, and Natural Blends. I increased revenue by 5% within my first six months at Paradise Exteriors and enjoy helping customers identify solutions that fit their needs.

I'm bilingual and use Microsoft Office, Salesforce, Photoshop, and Windows 11 to communicate clearly, support end users, and improve day-to-day performance.

Experience

Work history, roles, and key accomplishments

Patient Access Center Agent

NYU Langone

Oct 2023 - Nov 2024 (1 year 1 month)

Ensured patient needs are met and promoted the optimum patient experience by establishing effective relationships via active listening and professionalism. Responded to multi-channel inquiries regarding appointments, referrals, and services, and researched providers to best meet patient needs.

Customer Service Active Listening Empathy Salesforce Microsoft Office Patient Access Healthcare