dalisa tineo

Greeted and welcomed over 100 visitors daily in a high-volume Oncology Treatment Center, serving as a calm and reassuring presence for patients. Accurately processed front desk registrations and efficiently identified and registered patients, verifying and entering patient information including insurance, eligibility, and demographics into the patient management system.

Communicated with clients in person, via email, and over the phone to track missing information and tax documents. Organized client paperwork, served as a receptionist, and electronically filed a high volume of tax returns and extensions.

Served as a liaison for client escalations, diffusing problems and ensuring exceptional customer service experiences. Conducted outbound sales activities, including community events and meetings with local businesses, to establish visibility and drive business to the store.

Interacted with customers to provide prompt and courteous service, performing sales of cell phones, services, and accessories. Handled administrative duties including completing customer contracts, verifying identification, running credit, and preparing customer files.

Handled insurance claims via telephone and in person, ensuring every patient was preauthorized prior to surgery and follow-ups. Prepared all billing charts, ensured patient benefits were filed and up-to-date in medical charts, and entered patient medical information into the database system via Excel.

Handled the switchboard and directed calls to appropriate personnel, scheduled patients according to necessary treatment, and maintained organization of confidential patient documents. Communicated with lawyers, scheduled meetings, and performed data entry.

Completed high school education at John Bowne High School.