I'm currently supporting patients at Strive Health by managing high-volume calls, registrations, insurance updates, consent documentation, outreach, and medical records while meeting daily productivity goals.
Previously, I handled up to 55 daily SBA loan and website-navigation calls for Turn2Partners/Goldschmitt and Associates, earning a 98%+ quality analyst average through de-escalation and real-time troubleshooting. At Closet America, I managed 60+ daily calls and maintained a 95%+ appointment confirmation rate.
My earlier hospitality management experience included leading teams of 15+ employees, improving customer service scores, streamlining scheduling, and recovering dissatisfied customer relationships. I bring clear documentation, CRM discipline, Excel reporting, and a calm, solution-oriented approach to every interaction.
