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@mangaladivanji
Customer service representative with strong technical and analytical skills.
United StatesI am a dedicated customer service representative at Luxottica, bringing over four years of experience in client-facing roles. My journey has equipped me with a robust understanding of customer engagement, technical support, and problem-solving. I am currently pursuing a Salesforce CRM administration certificate, showcasing my commitment to continuous learning and professional growth.
Throughout my career, I have excelled in various capacities, including as a subject matter expert, where I coached new batches and assisted Medicare and Medicaid customers. My ability to analyze customer order errors and provide effective solutions has resulted in high satisfaction ratings, with a 98.7% overall score in customer service experience. I pride myself on my strong interpersonal skills and my ability to multitask effectively, balancing my professional responsibilities with being a dedicated homemaker and mother.
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Work history, roles, and key accomplishments
Luxottica
May 2023 - Present (2 years 6 months)
Provided comprehensive store system support, troubleshooting hardware, software, and network issues for various retail locations. Achieved a 95.7% overall satisfaction rate in customer service, associate courtesy, and knowledge.
Luxottica
Aug 2021 - Present (4 years 3 months)
Assisted Medicare and Medicaid customers and vision providers with service and support issues, resolving problems to increase customer satisfaction. Mentored new training batches as a Subject Matter Expert, ensuring adherence to company objectives.
DRC (Data Recognition Center)
Evaluated teacher certification candidate responses and scored them according to supplied guides, ensuring reliability. Participated in training and discussions to meet quality and productivity requirements for scoring programs.
Luxottica
Apr 2021 - Aug 2021 (4 months)
Assisted customers and vision providers with service and support issues, resolving problems to increase customer satisfaction and retention. Ensured productivity and quality levels were met to exceed customer and company expectations.
Degrees, certifications, and relevant coursework
UMBachelor of Commerce, Commerce
2008 - 2011
Completed a Bachelor of Commerce degree, gaining foundational knowledge in business and financial principles. Developed skills in various aspects of commerce relevant to professional environments.
Software and tools used professionally
United StatesYou can contact Mangala and 90k+ other talented remote workers on Himalayas.
Message Mangala
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