tyler betances
@tylerbetances
Customer service representative skilled at resolving issues and delivering excellent multicultural customer experiences.
What I'm looking for
I am a resourceful, self-motivated customer service professional with a proven ability to provide superb service to multicultural populations. I thrive in fast-paced environments, handle pressure well, and consistently aim to exceed customer expectations.
My background includes customer service internship experience at a supermarket where I learned key customer care concepts, utilized software to resolve complaints, and assisted customers to ensure positive experiences. I bring strong analytic and problem-solving skills, exceptional attention to detail, and effective phone etiquette.
I am proactive and comfortable managing accounts, attracting potential customers, and responding to requests efficiently while following company policies for complaint resolution and service recovery.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Quality Supermarket
Jun 2017 - Aug 2017 (2 months)
Provided front-line customer service and complaint resolution during a summer internship, improving customer experience through timely issue handling and product/service knowledge.
Education
Degrees, certifications, and relevant coursework
Clement Howell High School
Diploma, Customer Service
Completed a diploma program with coursework focused on customer service principles, CRM, leadership, retention, and conflict management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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