AMArchie Montoyo
@archiemontoyo
Versatile freelancer with expertise in customer service and technical support.
PhilippinesWhat I'm looking for
As a seasoned freelancer, I bring a unique blend of technical expertise, strategic problem-solving, and a commitment to delivering innovative solutions that drive business growth. With extensive experience in customer service, technical support, and online marketing, I have consistently delivered exceptional results across various industries.
My proven track record in enhancing customer engagement and optimizing operations is complemented by significant experience in telecommunications, where I excelled with industry leaders like AT&T. I offer clients a blend of technical expertise, strategic problem-solving, and a commitment to delivering innovative solutions that ensure business growth.
With a strong passion for leveraging my skills to help businesses thrive, I stay ahead of industry trends through continuous learning and a proactive approach to problem-solving, ensuring that I deliver innovative solutions that meet and exceed client expectations.
Experience
Work history, roles, and key accomplishments
Remote Freelancer
Upwork Corporation
Jan 2009 - Feb 2023 (14 years 1 month)
Provided customer and technical support, virtual assistance, social media marketing, and online marketing services to clients, resulting in increased customer satisfaction and business growth.
Call Center Representative
Charter Communications
Jan 2005 - Jul 2011 (6 years 6 months)
Managed customer inquiries, troubleshooting, and escalations, and improved performance metrics.
Call Center Representative
AT&T
Jan 2005 - Jul 2011 (6 years 6 months)
Provided Level 2 Technical Support, resolving complex issues related to connectivity, installation, and wireless services, and handled customer inquiries and escalations.
Call Center Representative
Sprint
Jan 2005 - Jul 2011 (6 years 6 months)
Handled mobile activations, billing inquiries, and upselling services, and enhanced customer satisfaction through effective service delivery.
Education
Degrees, certifications, and relevant coursework
Archie hasn't added their education
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Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Skills
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