Open to opportunities

Celester Mejia

@celestermejia

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Adaptable professional with experience in customer service and technical support.

Philippines

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What I'm looking for

I am looking for a role that allows me to utilize my skills in customer support and technical assistance while fostering a collaborative and innovative work environment.

I am an adaptable and results-driven professional with over two years of experience in customer service, technical support, content creation, and administrative functions. My background in information technology, graphic design, and editorial writing has equipped me with a diverse skill set that I leverage to deliver high-quality support and operational efficiency across various industries.

In my recent role as a Customer Service & Support Specialist at Infinity Support Philippines, I provided real-time chat and voice support while ensuring compliance with data privacy standards. My commitment to resolving client concerns efficiently and my ability to navigate different CRM platforms have been key to my success in high-paced environments. Additionally, I have experience in technical troubleshooting and mentoring new hires, which has further honed my communication and leadership skills.

Experience

Work history, roles, and key accomplishments

Customer Service & Support Specialist

Infinity Support Philippines

Jun 2024 - Jul 2024 (1 month)

Delivered real-time chat and voice support across multiple identity protection brands, ensuring strict compliance with data privacy standards. Resolved client concerns and escalations efficiently within SLA metrics while navigating different CRM platforms.

Customer Support Technical Support Data Privacy CRM Management Conflict Resolution Process Improvement Time Management Team Collaboration Communication

Graphic Design Lead (OJT)

ICAS Infotech Institute of Arts and Sciences

Jan 2024 - Feb 2024 (1 month)

Supervised a team of junior designers in producing marketing and public information materials. Oversaw visual direction and ensured brand consistency while meeting creative production deadlines.

Graphic Design Creative Production Time Management Communication

Content Contributor & Remote Editor

Mediavine, TVFanatic.com

Sep 2018 - Jan 2019 (4 months)

Authored and edited entertainment articles aligned with brand tone and SEO best practices. Worked remotely using collaborative tools like Google Docs and CMS platforms.

Content Writing Editing Google Docs CMS Team Collaboration Communication

Technical Support & Customer Relations Representative

Convergys – AT&T Postpaid

Feb 2014 - Feb 2015 (1 year)

Provided Tier 1 technical troubleshooting, seasonal sales assistance, and billing support for telecom clients. Managed customer accounts and assisted in onboarding new hires through peer-to-peer support initiatives.