Open to opportunities

Karl Benedict Siayngco

@karlbenedictsiayngco

Message

Customer service professional excelling in high-volume support and digital engagement.

Philippines

Message

What I'm looking for

I seek a remote or hybrid role where I can leverage technical troubleshooting, omni-channel customer support, and social media engagement to improve customer satisfaction and operational metrics.

I am a results-driven customer service professional with proven success in high-volume inbound support and digital customer engagement. I consistently exceeded KPIs, ranked in the top 5% of agents, and earned early remote work approval through strong self-management and rapid system mastery.

My experience spans technical troubleshooting, complex eligibility programs, and high-difficulty conflict resolution for frustrated customers, as well as freelance social media and email management where I improved response times and organic engagement.

I bring strong technical proficiency with Google Workspace, communication and project tools, and a disciplined remote-work approach, combined with formal training in social media management and advanced customer service.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

ResultsCX

May 2024 - Apr 2025 (11 months)

Ranked top 5% (20/600) for two months while resolving high-volume inbound technical and service complaints; earned early remote work approval and performed detailed troubleshooting for outages, devices, and program enrollment.

Customer Support Technical Troubleshooting Conflict Resolution Remote Work Assurance Wireless Inbound Calls Regulatory Compliance

Social Media & Email Specialist

Freelance

Aug 2021 - Jan 2023 (1 year 5 months)

Served as frontline brand voice delivering elite digital customer service with response times ~20% faster than industry norms and drove ~15% average organic engagement growth across projects.

Social Media Management Customer Service Canva Response Time Optimization

Education

Degrees, certifications, and relevant coursework

Saint Paul School of Professional Studies

Bachelor of Science in Accountancy, Accountancy

2020 - 2024

Activities and societies: Completed Social Media Management training and Advanced Customer Service and Specialized Telecommunications Support training.

Completed a Bachelor of Science in Accountancy program from June 2020 to August 2024 with coursework focused on accounting principles and professional practice.