Open to opportunities

Archie Manuel

@archiemanuel

Message

Dedicated travel consultant with expertise in customer service and support.

Philippines

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities in a dynamic environment.

I am a dedicated travel consultant with extensive experience in customer service and support across various industries. My journey began in the hospitality sector, where I honed my skills in managing guest inquiries and ensuring a seamless check-in experience. I have a proven track record of assisting clients in planning their vacations, providing tailored recommendations, and ensuring their satisfaction throughout the booking process.

In my most recent role at Cloudstaff Philippines, I managed a high volume of service requests and troubleshooting tickets, utilizing tools like HubSpot CRM and Google Analytics to enhance workflow and problem resolution. My ability to communicate effectively with different departments has been key in driving efficiency and improving service delivery. I am passionate about leveraging my skills to create memorable travel experiences for clients while continuously seeking opportunities for professional growth.

Experience

Work history, roles, and key accomplishments

Support Specialist

Cloudstaff Philippines / CS Modern Workforce Inc.

Apr 2024 - Nov 2024 (7 months)

Managed high volumes of service requests and troubleshooting tickets using Monday.com and HubSpot CRM. Collaborated with SEO teams for updates on Google Business Profiles and monitored Google Analytics accounts for clients.

Monday.Com HubSpot Google Analytics SEO Google Business Profile Google Search Console Multihub Website Editor Communication

Travel Sales Specialist

Cloudstaff Philippines / CS Modern Workforce Inc.

Feb 2023 - Mar 2024 (1 year 1 month)

Met with clients to assess travel needs and budgets, coordinated transportation and accommodations, and provided booking services. Managed payments and offered relevant travel information.

Travel Coordination Booking Payment Processing Intercom Asana Google Aircall

Travel Consultant

Travel+Leisure (Wyndham Destinations)

Sep 2019 - May 2021 (1 year 8 months)

Assisted resorts with guest arrivals, managed reservations, and coordinated with departments to fulfill guest requests. Provided tailored travel recommendations and handled payment collections.

Payment Processing CRM Salesforce Communication Coordination

Technical Support Representative

Concentrix

Jul 2018 - Jul 2019 (1 year)

Troubleshot technical issues, provided IT support to staff, and trained new employees on protocols. Delivered clear guidance to customers for resolving technical problems.

Technical Support Troubleshooting IT Support Training Communication Customer Service Problem Solving

Reservation Specialist

Foundever (Sitel Philippines)

Sep 2017 - Jan 2018 (4 months)

Fulfilled reservation requests, verified customer information, and communicated with customers to provide support throughout the reservation process. Maintained accurate records in the reservation system.

Customer Service Payment Processing Communication