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@archiemanuel
Dedicated travel consultant with expertise in customer service and support.
PhilippinesI am a dedicated travel consultant with extensive experience in customer service and support across various industries. My journey began in the hospitality sector, where I honed my skills in managing guest inquiries and ensuring a seamless check-in experience. I have a proven track record of assisting clients in planning their vacations, providing tailored recommendations, and ensuring their satisfaction throughout the booking process.
In my most recent role at Cloudstaff Philippines, I managed a high volume of service requests and troubleshooting tickets, utilizing tools like HubSpot CRM and Google Analytics to enhance workflow and problem resolution. My ability to communicate effectively with different departments has been key in driving efficiency and improving service delivery. I am passionate about leveraging my skills to create memorable travel experiences for clients while continuously seeking opportunities for professional growth.
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Work history, roles, and key accomplishments
Cloudstaff Philippines / CS Modern Workforce Inc.
Apr 2024 - Nov 2024 (7 months)
Managed high volumes of service requests and troubleshooting tickets using Monday.com and HubSpot CRM. Collaborated with SEO teams for updates on Google Business Profiles and monitored Google Analytics accounts for clients.
Cloudstaff Philippines / CS Modern Workforce Inc.
Feb 2023 - Mar 2024 (1 year 1 month)
Met with clients to assess travel needs and budgets, coordinated transportation and accommodations, and provided booking services. Managed payments and offered relevant travel information.
Travel+Leisure (Wyndham Destinations)
Sep 2019 - May 2021 (1 year 8 months)
Assisted resorts with guest arrivals, managed reservations, and coordinated with departments to fulfill guest requests. Provided tailored travel recommendations and handled payment collections.
Concentrix
Jul 2018 - Jul 2019 (1 year)
Troubleshot technical issues, provided IT support to staff, and trained new employees on protocols. Delivered clear guidance to customers for resolving technical problems.
Foundever (Sitel Philippines)
Sep 2017 - Jan 2018 (4 months)
Fulfilled reservation requests, verified customer information, and communicated with customers to provide support throughout the reservation process. Maintained accurate records in the reservation system.
Degrees, certifications, and relevant coursework
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Software and tools used professionally
PhilippinesYou can contact Archie and 90k+ other talented remote workers on Himalayas.
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