Socials by Cess - Travel Helpdesk Supervisor - CX Loyalty JP Morgan Chase | Himalayas
Socials by CessSC
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Socials by Cess

@socialsbycess

Strategic and service-driven Travel Advisor specializing in unforgettable experiences.

Philippines
Message

What I'm looking for

I am looking for a role that values customer-centric service and offers opportunities for professional growth in the travel industry.

I am a dedicated Travel Advisor with a passion for creating unforgettable travel experiences. With a background in Political Science and extensive experience in travel management, I excel in curating personalized itineraries that cater to the unique needs of each client. My role as a Travel Helpdesk Supervisor at CX Loyalty JP Morgan Chase allowed me to develop and implement travel policies that not only optimized cost savings but also enhanced the overall traveler experience.

Throughout my career, I have successfully coordinated travel arrangements for corporate clients, ensuring seamless journeys by collaborating with airlines, hotels, and activity providers. My commitment to customer satisfaction drives me to proactively resolve issues and maintain strong relationships with travel partners. I pride myself on my attention to detail and my ability to anticipate customer needs, ensuring that every aspect of their journey is meticulously planned and executed.

Experience

Work history, roles, and key accomplishments

CC

Travel Helpdesk Supervisor

CX Loyalty JP Morgan Chase

Sep 2021 - Jul 2023 (1 year 10 months)

Coordinated and supervised all aspects of travel arrangements for corporate clients, ensuring seamless and efficient journeys. Developed and implemented travel policies and procedures to optimize cost savings and enhance traveler experience.

WS

Customer Service Representative - Senior Associate, Travel Consultant

WNS Global Services

Jul 2019 - Mar 2021 (1 year 8 months)

Proficient in catering customer flights, hotel bookings, and activity arrangements. Possessed exceptional problem-solving abilities to address customer inquiries and resolve issues.

Education

Degrees, certifications, and relevant coursework

AS

Aldea National High School

High School Diploma, General Studies

Activities and societies: Gerry Roxas Leadership Awardee, Honorable Mention, Coun. Charmie Benavides Scholar

Completed secondary education with a focus on general academic subjects. Received the Gerry Roxas Leadership Awardee and an Honorable Mention.

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