JJJeremy Jaro
@jeremyjaro
Business Travel Consultant passionate about enhancing client travel experiences.
PhilippinesWhat I'm looking for
I am a dedicated Business Travel Consultant with over five years of experience in customer service, specializing in creating seamless travel experiences for clients. My expertise in Sabre and Amadeus GDS allows me to efficiently manage travel bookings and provide exceptional support through various communication channels, including phone, email, and chat.
In my current role as a Junior Travel Advisor at Cloudstaff | JTB Business Travel, I am part of a team that handles trip disruptions and after-hours support, ensuring that international clients receive critical assistance during urgent travel changes. My commitment to delivering outstanding customer experiences drives me to continuously learn and grow in the travel industry.
Experience
Work history, roles, and key accomplishments
Junior Travel Advisor
Cloudstaff | JTB Business Travel
Jun 2024 - Present (1 year)
Provided critical assistance to international clients in managing urgent travel changes, cancellations, and special requests. Utilized Sabre Red 360 and other tools to optimize global travel reservations, ensuring seamless itinerary coordination and proactive resolution of travel disruptions.
Business Travel Consultant
Yngen Data Corp. | TravelPerk
Nov 2021 - Apr 2024 (2 years 5 months)
Coordinated bookings and modifications with hotels, airlines, and car rental providers. Utilized Amadeus GDS and other platforms to maintain client communication and provide updates on bookings and cancellations.
Customer Service Representative
Telus International PH | Uber
May 2021 - Nov 2021 (6 months)
Assisted drivers with app usage, payment issues, and compliance with Uber's policies. Collected feedback to enhance experiences for both drivers and passengers.
Customer Service Representative
24/7 A.I. Philippines | Walmart
Feb 2021 - May 2021 (3 months)
Assisted individuals in scheduling vaccine appointments and provided essential information about vaccinations, collaborating with healthcare professionals and team members.
Customer Service Representative
Teleperformance PH | Expedia and Doordash
May 2019 - Dec 2020 (1 year 7 months)
Provided comprehensive support to travelers via email, facilitating flight bookings and travel-related services. Resolved escalated customer issues, significantly reducing escalations.
Education
Degrees, certifications, and relevant coursework
ASAsian Institute of Computer Studies
Associate Degree, Computer Science
2015 - 2017
Completed an Associate Degree in Computer Science, gaining foundational knowledge in programming, software development, and computer systems.
Ipil National High School
High School Diploma, General Studies
2007 - 2011
Completed secondary education with a focus on general studies, preparing for further education and career opportunities.
Mainit Central Elementary School
Elementary School Diploma, Elementary Education
2001 - 2007
Completed elementary education, developing foundational skills in literacy, numeracy, and social studies.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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