Toni Belle Pamittan
@tonibellepamittan
Dedicated customer support specialist with technical expertise and travel experience.
What I'm looking for
I am a passionate customer support specialist with a strong background in technical support and travel consulting. My journey began with a degree in Psychology, which has equipped me with valuable insights into customer behavior and effective communication. I have honed my skills through various roles, including my recent position as a Technical Support and Assistant Trainer at Concentrix, where I provided first-level technical support to clients, resolving issues efficiently and ensuring customer satisfaction.
In my role as a Travel Consultant at IGT Solutions, I assisted individuals and businesses in planning their trips, showcasing my ability to manage complex itineraries and communicate effectively with various stakeholders. I thrive in fast-paced environments and am adept at using eCommerce platforms and ticketing systems to enhance customer experiences. My commitment to delivering exceptional service drives my professional ethos, and I am always eager to learn and grow in my career.
Experience
Work history, roles, and key accomplishments
Ecommerce- Customer Support SME
Foundever
Nov 2023 - Dec 2024 (1 year 1 month)
Handled customer inquiries, complaints, and returns via email, chat, or social media, ensuring a positive shopping experience. Monitored competitor pricing and product offerings, making strategic adjustments to stay competitive.
Technical Support and Assistant Trainer/ SME
Concentrix
Sep 2022 - Nov 2023 (1 year 2 months)
Provided first-level technical support to customers via phone, email, and chat, resolving issues related to hardware, software, network connectivity, and product usage. Diagnosed and troubleshoot technical issues, offering step-by-step guidance to end-users.
Travel Consultant
IGT Solutions Philippines
Jul 2021 - May 2022 (10 months)
Assisted individuals and businesses in planning and organizing trips, offering expertise in selecting destinations, booking transportation, accommodations, and activities. Communicated with airlines and hotels to resolve booking and itinerary issues.
Education
Degrees, certifications, and relevant coursework
St Mary’s College of Meycauayan
Highschool, General Studies
Completed high school education.
Colegio De San Juan De Letrán- Manila Campus
Senior High School, General Studies
Completed senior high school and first year of college.
Our Lady of Fatima University- Valenzuela Campus
Bachelor of Science, Psychology
Studied Psychology from second year to fourth year of college.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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