Toni Belle PamittanTP
Open to opportunities

Toni Belle Pamittan

@tonibellepamittan

Dedicated customer support specialist with technical expertise and travel experience.

Philippines

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a passionate customer support specialist with a strong background in technical support and travel consulting. My journey began with a degree in Psychology, which has equipped me with valuable insights into customer behavior and effective communication. I have honed my skills through various roles, including my recent position as a Technical Support and Assistant Trainer at Concentrix, where I provided first-level technical support to clients, resolving issues efficiently and ensuring customer satisfaction.

In my role as a Travel Consultant at IGT Solutions, I assisted individuals and businesses in planning their trips, showcasing my ability to manage complex itineraries and communicate effectively with various stakeholders. I thrive in fast-paced environments and am adept at using eCommerce platforms and ticketing systems to enhance customer experiences. My commitment to delivering exceptional service drives my professional ethos, and I am always eager to learn and grow in my career.

Experience

Work history, roles, and key accomplishments

FO

Ecommerce- Customer Support SME

Foundever

Nov 2023 - Dec 2024 (1 year 1 month)

Handled customer inquiries, complaints, and returns via email, chat, or social media, ensuring a positive shopping experience. Monitored competitor pricing and product offerings, making strategic adjustments to stay competitive.

CO

Technical Support and Assistant Trainer/ SME

Concentrix

Sep 2022 - Nov 2023 (1 year 2 months)

Provided first-level technical support to customers via phone, email, and chat, resolving issues related to hardware, software, network connectivity, and product usage. Diagnosed and troubleshoot technical issues, offering step-by-step guidance to end-users.

IP

Travel Consultant

IGT Solutions Philippines

Jul 2021 - May 2022 (10 months)

Assisted individuals and businesses in planning and organizing trips, offering expertise in selecting destinations, booking transportation, accommodations, and activities. Communicated with airlines and hotels to resolve booking and itinerary issues.

Education

Degrees, certifications, and relevant coursework

SM

St Mary’s College of Meycauayan

Highschool, General Studies

Completed high school education.

CC

Colegio De San Juan De Letrán- Manila Campus

Senior High School, General Studies

Completed senior high school and first year of college.

OC

Our Lady of Fatima University- Valenzuela Campus

Bachelor of Science, Psychology

Studied Psychology from second year to fourth year of college.

Tech stack

Software and tools used professionally

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Toni Belle Pamittan - Ecommerce- Customer Support SME - Foundever | Himalayas