Open to opportunities

Ngila Wambua

@ngilawambua

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Dynamic Partner Service Accounts Manager with over a decade of experience.

Kenya

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What I'm looking for

I am looking for a role that values collaboration and offers growth opportunities.

I am a dynamic and self-driven professional with over a decade of experience across diverse sectors, including non-profit and for-profit organizations in Africa, Europe, and the Middle East. My academic background includes a Bachelor of Science degree in Sociology and Anthropology from the University of Buea. Fluent in English, French, and Kiswahili, I possess a multicultural perspective that enhances my ability to navigate complex environments.

Throughout my career, I have predominantly worked in the hospitality industry, where I have developed exceptional interpersonal, communication, and organizational skills. As a Partner Service Accounts Manager at Booking.com, I expertly manage a portfolio of 187 key strategic partners, driving regional business growth through insightful consultations and personalized communication. My commitment to excellence and ability to cultivate robust customer relationships have been recognized through various awards, reflecting my dedication to delivering exceptional service.

Experience

Work history, roles, and key accomplishments

Current

Partner Service Accounts Manager

Current

Booking.com

Jun 2017 - Present (8 years 3 months)

Expertly managed a portfolio of 187 key strategic partners across East, Central, and West Africa, enhancing regional business growth. Delivered insightful consultations to partners on business performance, market opportunities, and industry trends, maintaining a commitment to exceptional service and a commercial mindset.

Account Management Business Development Market Analysis Strategic Partnerships Communication Negotiation Sales Customer Relationship Management Training Performance Optimization

Corporate Sales Account Manager

Villa Rosa Kempinski

Jun 2016 - May 2017 (11 months)

Expertly managed a portfolio of over 150 corporate client accounts, ensuring high levels of customer satisfaction and retention. Skillfully negotiated contracts and agreements, optimizing profitability and client value.

Corporate Sales Account Management Negotiation Event Coordination Telesales Business Growth Reporting Sales Strategy Opera PMS Client Relationship Management

Multilingual Flight Attendant

Kenya Airways Ltd

Aug 2007 - Sep 2012 (5 years 1 month)

Acted as a dedicated Brand Ambassador for Kenya Airways, consistently delivering on the Brand Promise to enhance customer experience. Vigilantly adhered to and maintained IATA Operational Safety Audit (IOSA) standards to ensure uncompromised safety and compliance.

Brand Ambassador Compliance Conflict Resolution Linguistic Interviews Customer Service Airline Operations

Intern

Jhpiego

May 2007 - Jun 2007 (1 month)

Crafted and refined presentations for Program Managers, ensuring up-to-date and engaging content. Contributed to the development and evaluation of comprehensive Program Plans.

Desk Research Data Analysis Report Writing Program Evaluation Content Creation Research Data Synthesis

Education

Degrees, certifications, and relevant coursework

University of Buea

Bachelor of Arts, Anthropology

Earned a Bachelor of Science degree in Sociology and Anthropology from the University of Buea in Cameroon. This academic background provided a strong foundation in understanding societal structures and human behavior.