Naomi Kivuva

I am a digital banking professional with a strong background in mobile banking and online platforms. My experience includes facilitating efficient operational, administrative, and client support functions for both internal and external customers. I have a proven track record of leveraging my expertise in customer service, product development, relationship management, and project management to drive innovation within organizations.

Currently, I work at SBM Bank Kenya Ltd, where I ensure seamless client setups on mobile and internet banking platforms. My role involves daily reconciliation of digital financial services products and managing FX deals under the treasury department. I am dedicated to maintaining compliance and operational excellence, ensuring that all processes are followed to prevent fraud and operational losses.

With a Master’s degree in Entrepreneurship and Innovation Management, I am committed to continuous learning and professional development. I actively participate in industry forums to benchmark compliance standards and best practices, and I am passionate about contributing to the growth and success of my organization.