Aracely Ramirez
@aracelyramirez
Account Manager with 14 years in customer service and sales, leading teams and driving compliant, client-focused claim outcomes.
United StatesWhat I'm looking for
I’m a motivated, analytical, and detail-oriented Account Manager with 14 years of expertise across customer service and sales. I bring advanced knowledge in sales and customer service, with a focus on collaborative leadership and strategic, client-centered outcomes.
In my current role (Account Manager Tier II), I serve as the primary point of contact for veterans, conducting in-depth assessments of disability compensation claim needs. I guide clients through the claims process, collect and organize critical documentation, ensure accuracy and compliance with VA requirements, and track progress with timely updates to maintain engagement and satisfaction.
Before that, I delivered customer success as a Health Consultant, coordinating with clients, carriers, and providers while maximizing health outcomes through tailored recommendations based on in-depth health risk assessments. I also built strong sales and customer experience skills through roles at Comcast and AT&T, and I strengthened communication and multitasking as a Spanish Interpreter, handling 100+ calls per day and delivering clear, precise information.
Experience
Work history, roles, and key accomplishments
Account Manager Tier II
Seven Principles
Feb 2025 - Present (1 year 3 months)
Served as the primary point of contact for veterans, conducting disability compensation claim assessments and guiding claimants through requirements, timelines, and next steps. Collected, reviewed, and organized supporting documentation and coordinated with internal case management teams and the Department of Veterans Affairs to support accurate, compliant case development.
Customer Success Agent
Select Quote
Mar 2024 - Feb 2025 (11 months)
Coordinated with clients, carriers, and providers to ensure customer satisfaction and effective plan utilization. Conducted health risk assessments and delivered tailored recommendations to maximize health outcomes and engagement with additional services.
Retail Sales Representative
Comcast
Jul 2019 - Aug 2022 (3 years 1 month)
Drove daily and monthly sales goals by recommending products that best fit customer needs and delivering a strong customer experience. Managed equipment check-in and supported store operations through regular sales meetings and performance tracking.
Sales Consultant
AT&T
Apr 2018 - Jan 2019 (9 months)
Supported customer escalations by ensuring customers received the best possible experience while meeting daily and monthly goals. Handled cash flow, completed daily paperwork and reports, and received/processed store inventory.
Spanish Interpreter
Cyracom Intl.
Oct 2015 - Apr 2016 (6 months)
Interpreted inbound calls worldwide for limited English speakers, performing over 100 calls per day with clear, precise communication. Followed company scripting across multiple topics and multitasked between different programs to deliver accurate messages.
Peer Educator
DePelchin Children's Center
Mar 2008 - Aug 2013 (5 years 5 months)
Educated teens about the realities of becoming a teen parent through outreach in schools, community centers, detention centers, and related venues. Delivered public speaking sessions to audiences up to 250 people and received active training from the Office of the Attorney General.
Education
Degrees, certifications, and relevant coursework
Lee High School
High School Diploma, High School Education
Completed a high school diploma at Lee High School in June 2010.
Availability
Location
United StatesAuthorized to work in
Job categories
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